Written guides and videos

For help with LEO, your first port of call could be right here in the LEO Guides.

Online and phone support

ACU provides LEO Support through an extended hours telephone number, FAQs and webform managed by our educational technology partner, Androgogic.

For LEO Support enquiries please contact Androgogic via:

The LEO Support operating times are:

  • Monday to Friday, 8am - 10pm (Sydney Time)
  • Weekends and NSW Public Holidays, 9am - 5pm (Sydney Time)
  • Closed: Good Friday & Christmas

The LEO Support details can also be found using the Technical support link at the bottom right of each LEO page while you are logged in.

Please note, for help with Lecture Capture (Echo 360) and desktop software (such as Excel or Photoshop), please use the ACU IT Service Portal. The Technology enhanced learning (TEL) service standards provides further contact details

Faculty contacts

Your faculties and schools can provide much advice, help and support.

Professional development

The Learning and Teaching Centre runs a range of online workshops and webinars to provide continuing support for teaching staff  For more information refer to Teaching onine workshops and drop-ins.  For more information visit the page on Teaching online workshops and drop-ins.

It is possible to request either a face-to-face or online workshop on a technology enhanced learning topic of need. These requests will normally only be accepted if at least five participants can be guaranteed. To request a workshop email eLearning.LTC@acu.edu.au.

For learning and teaching help, that is not directly technology related (such as assessment, curriculum, evaluation or awards), please visit the Learning and teaching website

For technical information and some pedagogical advice on managing your units, Moodle provides a wealth of online documentation.

Page last updated on 06/01/2021

Learning & teaching

Please contact the Learning and Teaching Centre for professional development, resources and advice for your learning and teaching needs at ACU.

LEO support

Available 8am-10pm Sydney time, Mon to Fri,
9am-5pm Weekends and public holidays
Closed Good Friday and Christmas

LEO Guides
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