The ability to positively engage and interact with stakeholders underpins excellence at ACU. Every interaction we have with others involves some form of negotiation. The challenge is to plan, structure and manage these interactions towards a clear outcome.
This program is for staff wanting to improve their ability to influence others for the purpose of achieving organisational, business and personal goals.
Clearly communicate that we understand the other parties interests and values;
Understand your own conflict management style;
Tactically manage the process – seeking to engage, withdraw or otherwise shape the situation;
Keep stakeholder interests at the core of ACU decision making;
Focus on ACU service excellence and strategic directions as a priority;
Develop negotiation micro-skills;Manage specific difficulties and overcome deadlocks.
What will I learn?
You will learn how to:
Summarise and discuss the key skills and techniques for influencing others;
Identify and explore key stages and steps of negotiation;
Identify and explore conflict identification and management strategies;
Develop sustainable, ethical strategies for influencing and negotiation with stakeholders and in the general workplace;
Manage difficulties and overcome deadlocks;Implement tips and tricks of negotiation.
Adapt to and Lead Change
Deliver Stakeholder Centric Service
Consulting by Design
Please register via Staff Connect link given below no later than one week prior to the workshop.
For registration enquiries: email: firstname.lastname@example.org or call Learning and Development, Human Resources on (02) 9465 9200.
If the date and location of the workshop advertised is not convenient for you, you can now express your interest through the expression of interest link for any of the programs. You will be added to the registration list and the workshop will be scheduled in the specific campus or month when we have sufficient numbers.