Staff will only be able to access Banner if they have a Banner account and have been issued with a username and password. This will NOT be the same as your network username and password. To request that a Banner account be set up staff should complete the on-line New Account Request Form and email the Servicedesk notifying that a Banner account be set up.
Once you have a Banner account you can log in to Banner as follows:
open up Internet Explorer
go to ACU home page > ACU Staff
go to "Quicklinks" on the top right of the screen and click on Banner 8
the Banner logon dialog will appear and you can log on using your usual Banner username & password.
Note that if you have not previously logged on to Banner 8, the 'J-Initiator' will automatically download for installation. Follow the prompts and after the installation is complete the Banner 8 login dialog will appear. Also, an internet security certificate will appear when you login - you should press 'grant this session' or 'grant always'.
Please follow the VPN instructions provided below. VPN will enable you to connect from home (home wireless / broadband / cable) to the ACU network. Once connected to the network one can access any of the ACU systems, including Banner. Virtual Private Network (VPN)
If you are running a report that is an 'Oracle' report, you need to specify the type of output for that report. You do this by entering in the parameter "Destination Format" (e.g. PDF, HTML, DELIMITED). To obtain a CSV (Excel) file you need to make sure the destination format is set to 'DELIMITEDDATA' or 'DELIMITED'.
If staff attempt to download/print data from Banner and receive the error message "Unable to connect to the specified database" or cannot extract data with no key they should in the first instance check the following details:
From the Menu select File > Preferences
Click on the Directory Options tab
There will be 9 groups of settings where the Default Value MUST EQUAL the User Value.
Where the User Value is different, staff should delete the data and hit enter. The Default Values should then appear in the User Value settings. If this does not resolve the problem, please contact firstname.lastname@example.org.
If data in Banner is incorrect, staff should in the first instance seek advice from their supervisor as in many cases the problem may be able to be resolved before being referred to Systems for advice and/or correction. All cases that need to be referred to Systems should be emailed to email@example.com.
The version of Java compatible with Banner is - Version 8 Update 45. Check the Banner-Java Error instructions to Install the Correct Version, if you are still experiencing problems contact Service Central at staff.acu.edu.au/servicecentral or by phoning (07) 3623 7272.