Communication: Connect Through Conversation

About the Session

Much of a leader’s work is accomplished through daily conversations with team members and others. These interactions often involve intensely personal feelings (on both sides) that have an impact on the practical outcome of the conversation and the personal connection between the leader and the person. Our level of emotional intelligence—the ability to manage oneself and one’s relationships—is a critical factor in the success of these tough conversations. In this course, learners recognise that they can enhance their emotional intelligence by balancing “heart” and “head” in their tough conversations. Through high-energy activities, videos, and discussions, you'll learn flexible communication skills that will help them balance heart and head in all types of conversations, whether communicating face to face, by phone, or remotely.

Who is this session for?

All Staff

CDF Competencies

  • Communicate with Impact
  • Collaborate Effectively
  • Coach and Develop
  • Live ACU’s Mission, Vision and Values


Raneen Shakur


07 February 2023


9.15am to 1.15pm

Delivery Mode

Face to face on Melbourne Campus

Register Now

Click here

Course code: 20304 If you have any enquiries, please log a Service Central request

Learning programs

The following slideshow controls change the content above and below. Information is displayed below the controls while video content plays above the video controls.

Service Central

Visit Service Central to access Corporate Services.

Other service contacts

Learning and Teaching
Request Something

Make a request for services provided by Corporate Services.

Request something
Knowledge base

Find answers to frequently asked questions 24/7.

See Knowledge Base