About the Session

Communication: Connect Through Conversation

Much of a leader’s work is accomplished through daily conversations with team members and others. These interactions often involve intensely personal feelings (on both sides) that have an impact on the practical outcome of the conversation and the personal connection between the leader and the person. The leader’s level of emotional intelligence—the ability to manage oneself and one’s relationships—is a critical factor in the success of these tough conversations. In this course, learners recognise that they can enhance their emotional intelligence by balancing “heart” and “head” in their tough conversations. Through high-energy activities, videos, and discussions, leaders learn flexible communication skills that will help them balance heart and head in all types of conversations, whether communicating face to face, by phone, or remotely.

You will learn to:

  • Conduct conversations that achieve your intended business goals.
  • Communicate and respond in ways that meet the unique personal needs of team members and others.
  • Recognise and react to emotions (yours and others’) present in work situations.
  • Use a technique to provide meaningful, supportive feedback.

Who is this session for?

All Staff

CDF Competencies

  • Communicate with Impact
  • Collaborate Effectively
  • Coach and Develop
  • Live ACU’s Mission, Vision and Values


Raneen Shakur

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Course code: 20304
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