Business Process Management
5 July NationalDo you want to deliver better services to your customer while spending less time doing things that don't really matter? Of course you do! To save time we need to take time to understand our work and h...
Communication: Connect Through Conversation
Much of a leader’s work is accomplished through daily conversations with team members and others. These interactions often involve intensely personal feelings (on both sides) that have an impact on the practical outcome of the conversation and the personal connection between the leader and the person. The leader’s level of emotional intelligence—the ability to manage oneself and one’s relationships—is a critical factor in the success of these tough conversations. In this course, learners recognise that they can enhance their emotional intelligence by balancing “heart” and “head” in their tough conversations. Through high-energy activities, videos, and discussions, leaders learn flexible communication skills that will help them balance heart and head in all types of conversations, whether communicating face to face, by phone, or remotely.
You will learn to:
Supervisors
Raneen Shakur
Do you want to deliver better services to your customer while spending less time doing things that don't really matter? Of course you do! To save time we need to take time to understand our work and h...
Participants will gain a greater understanding of the end to end recruitment process and the roles and responsibilities of the Chair, to ensure that future processes are equitable, transparent, timely...
Privacy. What is it, why does it matter? What’s personal information? What’s a breach and how do you fix it? Get informed with practical advice for identifying, de-identifying and managing personally ...
Much of a leader’s work is accomplished through daily conversations with team members and others. These interactions often involve intensely personal feelings (on both sides) that have an impact on th...
At times, we may experience work colleagues, clients or customers reaching out to us for support. We may be faced with people in heightened emotional states or unexpectedly sharing personal problems, ...
This program is designed for staff and supervisors who want to be more confident in giving and receiving positive and developmental feedback, as well as enhancing their listening skills to accurately ...
Much of a leader’s work is accomplished through daily conversations with team members and others. These interactions often involve intensely personal feelings (on both sides) that have an impact on th...
Participants will gain a greater understanding of the end to end recruitment process and the roles and responsibilities of the Chair, to ensure that future processes are equitable, transparent, timely...
This online program is designed for staff wanting to gain the skills and confidence to recognise and provide initial level assistance to others experiencing a mental health issue or crisis until the a...
The European Union General Data Protection Regulation (the GDPR) is a uniform data protection and Privacy law that applies to ACU due to the Rome campus, ACUO and international students. ACU offering ...
Overview of copyright Statutory licences (for learning and teaching) and ACU voluntary licences
This program is designed for staff who want to enhance collaboration, and improve their ability to access the information, resources and stakeholder input required to perform their role more effective...
People are more engaged and strive for better results when they feel ownership of their work process and outcomes. This course will show the positive effect of shifting the traditional role of planner...
Copyright at ACU for anyone who wants an overview of how copyright works at ACU.
People are more engaged and strive for better results when they feel ownership of their work process and outcomes. This course will show the positive effect of shifting the traditional role of planner...
It is commonly accepted that there are direct links between physical health and food choices. There is now however also a growing body of evidence to demonstrate that the food we eat affects our menta...
This program is designed to introduce supervisors to a practical process to guide their own and their team members development planning. The outcome is a meaningful personal development plan that supp...
Overview of copyright Statutory licences (for learning and teaching) and ACU voluntary licences
This course is for ACU staff who have previously completed a standard Mental Health First Aid course, approximately 3 years ago, and whose initial accreditation is due to expire, or has recently expir...
Participants will gain a greater understanding of the end to end recruitment process and the roles and responsibilities of the Chair, to ensure that future processes are equitable, transparent, timely...
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