Communication: Connect Through Conversation

About the Session

Much of a leader’s work is accomplished through daily conversations with team members and others. These interactions often involve intensely personal feelings (on both sides) that have an impact on the practical outcome of the conversation and the personal connection between the leader and the person. Our level of emotional intelligence—the ability to manage oneself and one’s relationships—is a critical factor in the success of these tough conversations. In this course, learners recognise that they can enhance their emotional intelligence by balancing “heart” and “head” in their tough conversations. Through high-energy activities, videos, and discussions, you'll learn flexible communication skills that will help them balance heart and head in all types of conversations, whether communicating face to face, by phone, or remotely.

Who is this session for?

All Staff

CDF Competencies

  • Communicate with Impact
  • Collaborate Effectively
  • Live ACU’s Mission, Vision and Values
  • Coach and Develop

Facilitator

Raneen Shakur

Date

18 May 2023

Time

09.15am to 1.15pm

Delivery Mode

Face to face on North Sydney Campus

Register Now

Click here

Course code: 20304 If you have any enquiries, please log a Service Central request
 

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