About the Session
In Service Excellence, we introduce you to the ACU service excellence framework, principles, expectations and standards. You will learn about different types of service, types of customers, and begin developing techniques to deliver service excellence.
- Develop an understanding of the Service Excellence Framework and apply it to the services delivered in your area at ACU
- Visualise and articulate your vision and goals, aligned with the Service Excellence Framework
- Transform perceptions of ambiguity and complexity into a value-creating mindset.
- Identify opportunities to create a high-performance culture within your team, enabling delivery of motivated and proactive services
Who is this session for?
All Staff
Facilitator(s)
Internal Service Improvement Business Partner's
Date
26 September 2024
Time
10:30am to 12 Noon
Delivery Mode
Virtual via Webinar
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If you have any enquiries, please log a Service Central request.