Being the change
News 15 MayA message from Executive Dean of Health Sciences Professor Suzanne Chambers: Every day at ACU we witness groups of thoughtful, committed individuals working to change the world.
12 April 2024
Share
The newly developed ACU Professional Services Hub model provides portfolios and faculties with a greater level of proactive coordination and integration across professional services. This ultimately improves services for staff and students.
The Professional Services Hubs consist of a group of professional staff located across several campuses. The hubs are key enablers for staff and students to access the right services, depending on their needs.
Staff in the hubs will continue to provide the highest standard of services and adhering to a set of fundamental principles outlined in the Service Charter. This charter forms the foundation of their services aligned with the ACU mission.
The first commitment outlined in the charter recognises our Catholic mission and commitment to the good stewardship of our resources. Accordingly, the foundation of our service principles maintain mission at their core and the hubs have been configured with a holistic approach to reliable service.
The structure of the hubs and their constituents have now been configured into our organisation chart and operations.
The two types of hubs, Portfolio Hubs and Faculty Hubs differ in focus and scale to fulfil the varying needs of the university and its operations.
Portfolio Hubs solve complex problems. They ensure specialist support and resources are applied in a consistent and holistic way for executive and senior managers within portfolios.
There are three Portfolio Hubs:
Faculty Hubs collaborate to efficiently streamline faculty-based processes in service delivery for a seamless experience for all staff and students.
There are three Faculty Hubs:
Each hub is governed by a Director, Strategy and Operations (DSO) who is responsible for each hub's performance. The role works collaboratively with the Professional Services Hub Group, Service Directorates and faculties to achieve alignment with the ACU mission and strategic plan.
Service Central continues to be the first point for service requests and enquiries. The hubs provide another layer to the Service Model to service those enquiries of a more complex nature than Service Central.
A set of Frequently Asked Questions have also been prepared which may address any outlying initial questions, and these will be refreshed when required as the hubs and our operations evolve.
A message from Executive Dean of Health Sciences Professor Suzanne Chambers: Every day at ACU we witness groups of thoughtful, committed individuals working to change the world.
Time is running out for academic and professional staff with relevant research experience to apply to join three community-engaged research projects via the SESU.
Next week’s National Volunteer Week 20-26 May, is an opportunity to highlight the important role that volunteers play in our community. Join us as we mark this year's theme 'Something for everyone'.
ACU has three compulsory student modules: Academic Integrity, Respectful Relationships, and Protecting our Children. Students must complete the modules on their Canvas dashboard to access their result...
Join HELTA’s inaugural workshop on Thursday 30 May, held across Melbourne, North Sydney, and Brisbane campuses, as we explore integrating generative AI (GenAI) in authentic assessment.
This workshop will provide activities to explore citation metrics you can use to support your claims of research excellence, significance and impact.
The Safeguarding and Student Safety team is currently in the process of recruiting new Safety Support Officers for the Safety Support Network.
You’re invited to attend local morning tea events hosted by the Ally Network, Student Life and our campus LGBTIQA+ societies.
The average person spends a third of their day at work. How can we turn this time into an opportunity for spiritual transformation?
Meta has advised that support for Workplace, ACU’s enterprise social network, will be phased out over the next two years.
A message from acting Executive Dean of Theology and Philosophy Associate Professor Richard Colledge: ‘Tis the season for research and collaborative partner engagements.
See the latest opportunities for funding, training and external engagement. This edition includes news about workshops, research technology training, funding and award opportunities and industry engag...
This week, 6-12 May, is Privacy Awareness Week and a great opportunity to pause and consider what you can do to ‘power up’ privacy, either for yourself or at ACU.
A summary of the Academic Board meeting held on 10 April 2024.
This month can prompt us to be generous with the time we give to accompany others, and to pray for mothers and the maternal figures in our lives.
Student Advocacy will be running online information sessions for staff providing an overview of the service, how staff can direct students to resources and referring students to the service.
Given that millions of research papers are published annually, promotion is as important as getting published. Learn techniques that can be employed throughout the research process to ensure that your...
The Higher Education Learning and Teaching Academy (HELTA) aims to foster teaching excellence and recognition, by practising future-focused education through the use of collaboration and partnership. ...
Access to research can pose a problem for practitioners, policymakers, and researchers at institutions with restricted budgets for subscription services. How can you ensure your research gets read? Re...
The Centre for Education and Innovation is hosting a virtual Q&A session with Assessment Panel Chair, Associate Professor Alison Owens to assist you in preparing your 2024 application.
Visit Service Central to access Corporate Services.