The introduction of service standards across Corporate Services is part of ACU’s commitment to supporting high levels of customer service in alignment with the Service Excellence Framework.
The initial service standards below have been introduced to give you clarity about the service delivery that Properties and Facilities strives for, and what you can expect when you access a service.
Staff are encouraged to review the standards and may give feedback on the delivery of the services against the standards outlined below.
As part of our commitment to continuous improvement, these standards may be revised and adjusted based on staff feedback. Feedback on the service standards can be given via email to ServiceImprovement@acu.edu.au.
A more detailed explanation of the service standards, including dependencies as well as service recipients’ obligations when accessing a service, is available in a downloadable file (PDF file, 259kb)
You can also find out more about a range of service improvements being implemented across the University at the Service Excellence website.
Standard to be met at least 90% of the time over a year:
To be fully stocked at least twice a year:
Standard to be met at least 95% of the time over a year:
Standard to be met at least 95% of the time over a year:
Requests to be completed in timeframes advised to requester at least 90% of the time:
Visit Service Central to access Corporate Services.
