The new ACU Space Bookings model has been designed to improve the room booking process and enhance the user experience. In this page you can find information on:
When booking an ACU space you are accepting of the obligation to leave spaces in the condition they were found and to respect your colleagues’ adjacent work areas. Please ensure setup and pack down time, in particular cleaning and tidying up, are planned ahead and included in the booking time.
If you are organising Campus wide events please liaise with the relevant Associate Vice-Chancellor or Campus Dean's office to communicate the planned activities.
Bookings for external clients are subject to the following conditions
Understanding the venue numbering system;
For enquiries about room layout and location contact the relevant Campus Concierge.
Venues are either locked or unlocked and Armed/Disarmed. In addition, access may require the use of both a metal key and your Staff ID card.
Please note: if you book a room using the Web Room Booking system Campus Concierge will be notified of your booking. If you book in any other way you should contact Campus Concierge to ensure the room will be open and unlocked for your booking start time.
If your Web Room Booking is before 9am or after 5pm you should contact Campus Concierge to ensure it will be unlocked and disarmed for you.
Meeting rooms are booking using your Outlook calendar. For help using Outlook use the Service Central Knowledge Article.
Please note: to book venues in Adelaide contact Cris Henriksson.
If you would like to book a non-teaching spaces in all other campuses, you have to use Web Room Booker. You will receive a confirmation email within 10 minutes. You can also log in to the Web Room Booker to see all your future bookings and cancel any if circumstances changed.
For enquiries about your bookings please contact email@example.com
Using the Web Timetable (available through Web Room Booker – called “Check room availability”) you can see the scheduled bookings of a specific room to check its availability for certain dates. Click on 'Room' on the left hand side menu, select the campus, the room/s and weeks. If the venue is already booked you can see who booked it.
The Facilities Planning, Design and Management Policy outlines principles and responsibilities associated with the provision and management of University Space. The policy contains useful definitions, including what is an ad hoc booking.
Service Central and the Concierge Desk are to be contacted for assistance with:
Requests for additional services are to be submitted at least 3 working days in advance with the booking request via Service Central. In case one or more participants in the video conference are connecting from overseas, the request for IT support must be submitted at least 5 working days in advance. Catering requests are to be done directly with the catering service on your campus.
Catering is not permitted in teaching spaces. However, catering is allowed in foyers of auditoriums and in some non-teaching spaces.
For any further questions about events or catering arrangements please contact Campus Concierge. To respect colleagues and the areas adjacent to meeting rooms, please do not use kitchen items from break out areas and leave the rooms in the condition they were found.
For enquiries and to ensure the venue can accommodate your requested setup, please contact the relevant Campus Concierge.
To organise a video conference you need to:
Video conference meeting rooms are to be booked in Outlook.
Video conference learning spaces can be booked and the request is to be submitted via Web Room Booker.
Please note: during day light saving when booking venues in multiple campuses with Web Room Booker, you must make a separate booking for Brisbane to ensure the room is booked for the correct time.
For information on connecting to a video conference see the Service Central knowledge article.
For general information on how to connect to a video conference refer to Service Central.
Please visit the Service Central for information on portable video conference units.
When circumstances change and you no longer need the booked venue/s, you are to cancel your booking.
If you booked via Web Room Booker - First login in Web Room Booker. At the bottom of the page there is a link to ‘my bookings’. When you click on the ‘my bookings’ link you will see the list of all your future requested and confirmed bookings. Click on the ‘Cancel’ button to cancel any of the listed bookings.
If you booked in any other way email firstname.lastname@example.org.
Contact email@example.com for enquiries about Web Room Booker functionality, including how to cancel a booking.
Contact the relevant Campus Concierge for enquiries about:
Contact firstname.lastname@example.org for enquiries about teaching spaces booking requests, including for event purposes.
Contact Service Central for:
For feedback and improvement suggestions about the model and Web Room Booker contact the Service Excellence Team at ServiceImprovement@acu.edu.au