Archiving is available for all staff but please note storage space is limited.

Archiving request

Staff members who wish to store material in the campus archives should send a request through the Service Central Portal at or call 3623 7272

Please note: Archive boxes can be supplied from Facilities Management at a cost of $5.80 each (charged back to your departmental cost code). Staff members should keep their own records of what is to be stored and have their own numbering system for the boxes.

Once you have made a request, you will receive instructions and a spreadsheet for you to enter the following information:

  1. Name of Organisational Unit/ Name of Staff Member (if applicable)
  2. Type of Materials (list of contents should be included)
  3. Clients Numbering System
  4. Date of Materials
  5. Date of Destruction/Review or Permanent retention (this is most important) (refer ACU Policy on Archive)

When the boxes are ready for collection, the staff member should request removal through the Service Central Portal at or call 3623 7272

Retrieval of boxes from Archive

  • If a staff member requires a box from archives they will need to make a request through the Service Central Portal at or call 3623 7272 and supply the bar code number of the box they require. Staff can also request the return of boxes to archives through Service Central.


  • Periodically the Campus Administrative Officer will contact the depositor or relevant department and supply a list of items that are coming up for review or destruction. If Facilities Management is approved to destroy the material, it will charge the relevant area for the destruction of confidential material
  • Old archive boxes can be reused, however the previous barcode numbers must be destroyed.


There are three café outlets on Melbourne campus:

  1. North Café, located at the rear of the Mary Glowrey Building (Building 4290) opposite the Library entrance. This is the main cafe on campus, and serves a variety of hot and cold meals, snacks, sandwiches and beverages. The café also has a liquor licence and alcoholic beverages are available for purchase after midday each day. Proof of Age identification may be required. It is open daily all year.
    Campus catering can be organised through the café; please email to discuss your catering needs, or order online through
  2. South Café, located  in the front of the Mary Glowrey Building (Building 420)  near Victoria Parade.  This café serves wraps, sb] snacks, sandwiches and a variety of hot and cold beverages. It is open daily during semester with reduced hours during the breaks.
  3. Yellow Café, located on the rooftop of the Daniel Mannix Building (Building 403). This funky shipping container café serves organic and healthy options, including wraps, sandwiches, hot meals and beverages. It is open daily during semester.

For catering options, please contact Nicole David to discuss your ordering details.


The Chapel is located on the Ground Floor of the Daniel Mannix Building. A variety of religious services for both students and staff are held in the Chapel. 

Mass is celebrated daily at 12:00 noon. Students and staff are most welcome to attend Mass and the other gatherings for public prayer, and to use the Chapel for quiet prayer and reflection.

Nursing mothers and parenting room

A facility is available for parents and nursing mothers on the Ground Floor near the Campus Concierge desk.

The area provides facilities for baby changing and breastfeeding.

The room has two easy chairs, a screen for privacy, a fridge, microwave and some books and toys.  A bathroom area is also available with nappy disposal.

To access this room, contact Campus Concierge through Service Central on 07 3623 7272 between 8:00am and 5:00pm.

For after hours use, contact Security (Ext. 600) from any ACU internal phone.


There are a number of telephones located on Melbourne Campus.


Payphones, including a phone with TTY facility for the hearing impaired, are normally available on the Ground Floor of 115 Victoria Parade.

These have temporarily been removed due to building works, and are expected to be reinstalled by December 2014.

House phones

There are a number of house phones located across the campus. These phones can be used to make internal phone calls to staff and to request Security/First Aid (call 600).

The following buildings have phones located near the lifts on each floor:

  • 115 Victoria Parade
  • Daniel Mannix Building
  • 250 Victoria Parade.

The following buildings have house phones located in the lobby:

  • Mercy & Christ Lecture Theatres
  • Recital Room
  • Visual Arts Gallery
  • Drake House
  • Cathedral Hall (Central Hall).

Smoke free campus

ACU values the health and wellbeing of students and staff and is committed to providing a smoke free study environment. This means smoking is not permitted anywhere within ACU buildings, grounds or controlled vehicles.

During the transition phase to smoke free status there is a temporary designated smoking area on Melbourne campus, located behind the Mary Glowrey Building, adjacent to the Library.

Kitchen and staff lounge


Properties and Facilities provides services to the following kitchens:

  • 115 Victoria Parade: Basement, Ground, Level 2, Level 3, Level 4, & Level 5
  • 250 Victoria Parade: Level 1 (Education x 2, Library Acquisitions), Level 4, Level 5, Level 7 (x2), & Level 8 (Provost, Staff Room, Faculty of Health Sciences)
  • Daniel Mannix Building: Mezzanine (Campus Ministry), Level 1, Level 2, Level 4, & Level 5
  • Modular Buildings: Level 1
  • Cathedral Hall: Level 1 & Level 2
  • 32 Brunswick Street: Level 1
  • 34-36 Brunswick Street: Ground, Level 1, & Level 2
  • 49 Brunswick Street: Level 1
  • 174 Victoria Parade: Level 3 & Level 2
  • 486 Albert Street: Level 4 & Level 7.

Properties and Facilities provides the following supplies on a regular basis:

  • Full cream milk
  • Skim milk
  • Instant coffee
  • Instant decaffeinated coffee
  • Milo
  • Sugar
  • Teabags
  • Dishwashing liquid
  • Dishwasher tablets (where applicable)
  • Disposable stirrers
  • Sponges
  • Dishcloths.

If a supply runs out, please make a request detailing what is needed and where, via Service Central or phone (07) 3623 727.

Cleaning & maintenance

Staff members are responsible for cleaning and putting away their dishes on a daily basis. The kitchens are cleaned each evening. Items left out may be thrown out.

Refrigerators are cleaned out at the end of each month – food which is deemed to be spoiled or abandoned will be thrown out.

Refrigerators, dishwashers and microwaves are serviced regularly. If there is a fault with a kitchen appliance, please make a service request via Service Central or phone (07) 3623 7272.


Please consider others and cover your food while using the microwave. This will prevent unnecessary mess and cleaning for others.

Crockery and cutlery

Staff kitchens are supplied with crockery and cutlery every 5 years.


External mail - via Australia Post

Mail is received from Australia Post twice a day at approximately 7:30am and 12:30pm. This is then sorted and distributed twice a day to departments located at 115, 174 and 250 Victoria Parade and the Daniel Mannix building.

Australia Post collects all mail at approximately 3:45pm. All mail needs to be in the Mailroom no later than 3:30 pm to ensure it can be processed and sent that day.

Cost codes

To ensure that charged back mail costs are acceptable, department cost codes need to be authorised.

If you have mail which may need a different cost code to codes used previously, then you need to forward the following information to Finance:

  • The name of the account
  • The codes for the account including all PDT codes
  • The authorising signature

Once the cost code is approved it will be entered in the Australia Post Mail Manager program. Mail can then be processed against the relevant account.

The reason for this process is to ensure that chargebacks from Facilities Management to the relevant departments are acceptable.

International mail

Staff members wishing to send international mail over 500g should contact the Mailroom for an international customs sticker. The completed sticker is then attached to the parcel and returned to the Mailroom.

Please note: International mail over 500g must have a Customs Declaration and be signed in at the Mailroom in the register by the staff member sending them. If this is not done, a delay will be encountered as the mail has to be returned to the sender for the paper work to be completed.

Inter-campus mail

Any inter-campus mail that weighs less than 500g can be placed in an overnight satchel and addressed to the person and the campus to which they belong.

This service is not compulsory but it does have a number of benefits, including:

  • Mail is sent in overnight satchels - guaranteed next day delivery
  • Only one satchel is sent as long as the weight does not exceed 500g
  • Reduction in individual offices sending over-night envelopes
  • Reduction in individual schools/departments picking up the cost of inter-campus mail
  • Reduction in cost of external envelopes - mail can be sent in internal mail envelopes.

Please note: The inter-campus mail services can only accommodate up to 500g - no boxes or large satchels can be sent via this service. Any inter-campus mail over 500g will be posted separately and must include an address and cost code.

Large mail-outs

To ensure that the mail all goes on the day it is sent to the Mailroom, some preparation from the senders would be appreciated.

Large mail-outs should be bundled into lots of 25 for standard letters and letters of same weight. They must have postage paid in top right hand corner (you should ensure you order pre-printed envelopes or you can borrow a stamp from Reception).

Please note: Mail going to other campuses must specify the name of the campus - Sydney or NSW will not find the correct campus. Ensure that envelopes are properly sealed and not left open for contents to fall out in transit.

Inter-departmental mail

When sending mail to someone in another department, please specify the name of the recipient plus the department on the envelope, otherwise the mail will be returned to you.

Couriers for Melbourne Campus

Courier Services

Facilities Management recommends the company, Direct Couriers.

To book a courier please complete the below form advising the following:

  • Name of person at destination
  • Address at destination
  • Phone number at destination

There must be a valid account code and authorising signature for the request to be processed.

The article to be couriered must be taken to Concierge Desk on the ground floor of the Mary Glowrey Building (115 Victoria Parade) with the completed Courier Booking form (PDF file, 89KB).

Campus concierge

The Melbourne Campus Concierge is located on the Ground Floor of the Mary Glowrey Building (at 115 Victoria Parade) and can be contacted through Service Central on (07) 3623 7272.

Opening hours are Monday to Friday from 8am to 5.30pm.

Campus Concierge offers a variety of services, including:

  • First point of contact for visitors
  • General enquiries
  • Campus maps
  • Emergency (ambulance/police) calls
  • Outgoing international calls for staff
  • Taxi bookings for staff and visitors
  • First Aid point for Security

Lost property

Any property found on campus should be handed to Campus Concierge on the ground floor of Building 420 (the Mary Glowrey Building) at 115 Victoria Parade.

Staff and students are advised to be extremely careful with money and other valuables as thieves have been active on campus.

Any valuables, lost or stolen, should be reported to Campus Concierge or the Security Officer at the earliest possible convenience.

Lost and Found property is recorded and kept at Reception until the end of each semester and at Campus Concierge until the end of the current year.

Don't forget: If you need Security you can contact Security through the National Security Centre on 1300 729 452 or 8888 from ACU internal phones.


Noticeboards are located throughout the campus.

The main noticeboards are by the lifts on each floor of 115 Victoria Parade. These display details of upcoming events and general information. Only approved notices may be placed here; contact Facilities Management through the Service Central Portal at or call 3623 7272 at for further information.

The noticeboards in the ground floor foyer near the Cafeteria have information on the timetable, exams and general course information as well as Occupational Health and Safety and other information from Facilities Management and Student Services.

Noticeboards located by each faculty’s reception display information relevant to specific courses, subjects and field experience.

It is important to check noticeboards frequently to keep up to date with new information.

Room bookings

Book the room here


Facilities Management is responsible for the security of property and buildings on the Melbourne Campus.

Security Guards are located at the main building (The Mary Glowrey Building, 115 Victoria Parade), Monday to Friday from 7am - 11pm and Saturday/Sunday from 8am - 6pm. They are available to provide general assistance during this time. Regular patrols are also done periodically to all buildings on the campus outside of these hours.

On-site security can be contacted by calling 600 (internal number) or 0477 752 510 from your office, mobile or from any of the house phones located near the lifts on each floor in the main building and in Central Hall, the Recital Room, Visual Arts, Drake House and the foyer of the Mercy and Christ Lecture Theatres.

In an emergency please call 000 or call the ACU emergency number 8888 from one of the internal phones.


All maintenance requests should be made via Service Central or by phoning (07) 3623 7272.

Recreation facilities

Sports Facilities

The Melbourne Studio Gym offers a wide variety of aerobic and strength training equipment, in addition to a diverse range of fitness classes. The fully staffed fitness centre is located on the Lower Ground Floor of the Mary Glowrey Building.


Hours in semester are:

  • 7.30am - 7pm Monday to Thursday
  • 7.30am - 5pm Friday

Out of semester check for updates as there are often reduced hours depending on the demand.


Contact the gym for membership enquiries or to find out the fitness class timetable.

Phone: 03 9953 3665


Location: Lower Ground, Mary Glowery Building


The St Patrick's Campus student lockers are located on the lower floor of the Mary Glowrey Building. Gone are the fiddly combination locks and creaky hinges, replaced with simple digital locks and groovy colours. The lockers are complimentary and available for day usage only during semester.

Staff amenities

There are lockers, showers and bike racks available at every campus, and they are improving as we develop our campuses. The link below contains a document that lists the location and other important details of your campus's bike racks, lockers, and showers.

Staff amenities (MS Word Document, 14KB)

Off-site printers

The Melbourne Campus uses off-site printers Snap Printing for large quantities of photocopying or printing.

Collection and depositing of requests is handled via Facilities Management through the Mailroom desk on the ground floor of the Mary Glowrey building 115 Victoria Parade (requests are to be made in person by attending the rear Mailroom window).

Alternatively you can send files electronically to The email should cross reference to the print requisition form so we know how the file is to be finished. The print requisition form can be scanned and sent with the file (preferred) or placed in the daily run.

Collection times

Snap printing collect and return twice daily once in the morning around 10am and once in the afternoon around 4pm.

The Mailroom will send you an email to advise when your print job has been delivered.

Please bring both copies of forms when lodging your printing. You will receive one back with your printing when it is returned.

System use

To use the system your signature needs to be an approved signature for the collection and holding of the printing forms. Your signature also needs to be a valid signature for chargeback through the finance system. The signature and authority be will be cross-referenced against the Approved Signature Form (PDF, 80KB) located at the Mailroom.

Please note: To get approval you will need to complete the form above and your signature approved by your HOD/HOS. Finance will also approve and then forward to the Mailroom.

If your printing job sheet does not have the valid signature and account code it cannot be processed. Please ensure all printing request forms are correctly completed before depositing with Campus Concierge.


Printing is recharged to your School or Department on a monthly basis through the internal recharge journal system.

Destruction of confidential material

You can arrange for the collection of your Confidential Waste bin, or request a Confidential Waste bin for your office through the Service Central Portal at or call 3623 7272.

Confidential waste bins are not a part of a routine disposal regime.

The contents of confidential waste bins are destroyed by an external provider.  The cost is recharged back to the department at cost - currently $35.00.

The disposal of disks, DVDs, videos & cassettes may also be requested through the Service Central Portal at Staff should place for an order for a RED In-Confidence bin (260 litre capacity). Please note the charge is $70 per bin.


The School Locker is the preferred ACU textbook and branded merchandise supplier, with retail stores on ACU campuses. Purchases can be made instore or online.

The School Locker carries a range of textbooks, course and subject supplies and software. It has a range of technology products and is an accredited Mac1 service provider.

It also carries ACU branded clothing and gifts.

The School Locker is located Ground floor, Mary Glowrey Building (Building 420), opposite the Library entrance.

For opening hours, queries and online purchases please got to

Page last updated on 22/09/2020

Service Central

Visit Service Central to access Corporate Services.

Other service contacts

Learning and Teaching
Request Something

Make a request for services provided by Corporate Services.

Request something
Knowledge base

Find answers to frequently asked questions 24/7.

See Knowledge Base