These services include:

  • front line enquiry services for students
  • support for academic decision-making processes through academic policy formulation;
  • operational support for student and academic-related administrative matters;
  • process improvement initiatives that improve the student and faculty user experience

Led by the Academic Registrar and Director, Student Administration, the Directorate consists of four core divisions:


Office of the Academic Registrar

Responsible for student policy and appeals; and the AskACU Contact Centre and Campus Centres.

Visit Office of the Academic Registrar

Administrative Services

Responsible for TAC and direct admissions; management of course information; timetabling, examinations and results.

Visit Administrative Services

User Experience

Responsible for user experience; candidature services, change management, enrolments, fees, scholarships and graduations and protocol.

Visit User Experience

Student Systems

Responsible for student systems operations and development.

See Student Systems

Policies and Forms

Policies and forms relating to the Academic Registrar and student administration.

View policies and forms

Service Standards

The introduction of service standards across Corporate Services is part of ACU’s commitment to supporting high levels of customer service in alignment with the Service Excellence Framework.

Read our service standards
Service Central

How can we help you today?

Find the answers to your Academic Registrar and Student Administration questions, chat with us, or log a request for service.

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Page last updated on 19/07/2023

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