ACU is committed to the physical and mental well-being of all staff.

The Employee Assistance Program provides counselling and health and well-being resources to help staff proactively enhance well-being.

Staff and their immediate family members can access:

  • up to 3 one-hour sessions of free, confidential counselling assistance per 12 month period
  • online health and well-being resources.

The program is provided by AccessEAP who offer a 24/7 service, rapid response times, emergency telephone counselling and a free-call communications network.

Counselling Services

EAP sessions are typically structured, short-term, solution focussed interventions. If you require further support or longer-term interventions, your EAP practitioner may refer you to an external agency or service, a GP (general practitioner) for ongoing support, or arrange for you to continue your sessions in a private capacity.

All information you disclose to an EAP practitioner is confidential. All EAP practitioners are independent of the University and are focused on supporting your health and well-being.

EAP appointments can be made by calling AccessEAP on 1800 818 728. Appointments can be made face-to-face at a time and location that’s convenient to you. Counselling services are also available via telephone and online.

Manager and Supervisor Support

The Employee Assistance Program provides managers and supervisors with access to confidential support to work through workplace issues and challenges.

Managers and supervisors can access this support over the phone or online, or through the webpage.

Well-being resources

ACU staff can access a range of resources, including relaxation and mindfulness meditations, in the Client Area of the by taking a few seconds to create an employee login using your ACU email address or downloading the AccessEAP app from the AppStore or Google Play.

Respect Now Always

ACU is a Respect. Now. Always university with a zero-tolerance policy on sexual assault and sexual harassment. All staff, students and visitors to ACU should feel safe and we expect our staff and students to behave in a manner that is respectful, inclusive and fair on every ACU campus, at all times.

Support for people who have experienced sexual assault or domestic and family violence is available through the 1800RESPECT (1800 737 732) hotline which offers a 24/7 national counselling and support service. The University's Support for Victims of Family/Domestic Violence Policy also outlines leave provisions that are available for staff members who are experiencing the effects of domestic violence.

Page last updated on 23/01/2020

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