Facilities Assistant distributes all the incoming and outgoing mail for staff and accommodations on campus.

Incoming mail

A Facilities Assistant is responsible for collecting and sorting the mail for delivery to each department. Each campus has one mail delivery run a day.

Outgoing mail

Facilities Assistant will collect mail from Library and ASKACU at 2pm Monday to Friday. All other mail is dropped off at Blackfriars reception before mail pick at 3pm.

Courier delivery

Facilities Assistant ensures delivery is for a person located at campus, receives the parcel, and notifies the staff member via service central. Any parcels under 15kg are to be collected by the receiver, who will be notified via Service Central. Any parcel (or combination of parcels) over 15kg will be delivered by a Facilities Assistant.

Facilities Hub

The Facilities Hub is in the main entry lobby of the Blackfriars Building and is attended by either Facilities Administration or Security between 9am – 5pm.

Telephone assistance is available on (07) 3623 7272 during business hours. Service requests can also be raised through the Service Central Portal.

Lost property

Lost property is held at the Facilities Hub in the Blackfriars Building. If you find any lost property on campus, please hand it into Facilities Hub personnel.


Cleaning is carried out on campus by Serco.

Cleaners carry out the bulk of the cleaning between 6am-5pm Monday to Friday. Offices are vacuumed once a week, assuming the floor space is not cluttered. Should you require cleaning assistance - service requests can be made via Service Central at Cleaning requests or by phoning (07) 3623 7272.

Assignment boxes

Assignment boxes for the Schools of Education, Theology and Social Work are in the Ground Floor cloister of the Blackfriars Building, outside PC Lab 300.G.22.

Assignment boxes for the School of Nursing, Midwifery and Paramedicine are in the central corridor of the Health Sciences lab area, Ground Floor, Signadou Building.

Lecture rooms

Food and drink (water aside) should not be consumed in Learning Spaces. Rooms should be left clean and in the same configuration as found. Please ensure that all lights, IT equipment and air conditioning are turned off when vacating space.

Learning Spaces can be booked through TE.

Room bookings

Conference room booking are booked thru outlook using Robin here are instructions on how to book Robin How can I book a non-teaching room through outlook?



A security guard is available on campus from 8am – 9.30pm Monday to Friday and 12pm – 6pm Saturday and Sunday.

Campus Security can be contacted on 02 6209 1108 or 0447 264 071.

The security guard will provide escort to your vehicle of an evening if you feel unsafe. Please contact security on the above number for assistance in this regard.

Any security calls outside of these hours automatically diverts to our National Security Centre in Sydney.

All CCTV, security alarms and fire alarms are monitored by the National Security Centre 24/7.

Keys and staff cards

Staff office keys are available from the Facilities Hub. Office keys are issued following authorisation from relevant Supervisor or Head of School.

ACU staff card

Campus Buildings are open from 7:30am – 9pm Mon-Fri. All General staff cards have out of hours building access built in. If you need out of hours access and are unsure of these procedures, please speak to Campus Security.


All non-urgent maintenance requests should be made via Service Central or by phoning (07) 3623 7272.

Recreation facilities

Swimming pool

There is a saltwater, solar heated swimming pool available on campus for staff and student use.

Hours of use for the pool by students are 8:00am – 7:00pm Monday to Friday and 12:30pm – 5:30pm Saturday & Sunday. Staff can use the pool at any time and access the area either via the changing rooms or Health Sciences labs (during business hours) or by using your staff card at the changing room entrances (out of hours or at weekends). Immediate family is welcome; however, children must be always attended by an adult.

There is no lifeguard provision at our pool. Given this, we ask that you do not swim alone. Staff and students swim at their own risk. Please be aware of any warning signs relating to depth of water and expected behaviours when using the pool.

Glass items and alcohol are not permitted in the pool area at any times.

Please put any rubbish in the bins provided.

Other facilities

A new, multipurpose sports court offering futsal, volleyball, basketball, and netball is available on the east side of the Signadou Building. The court is accessible to all staff and students using their card at the main entry gate during campus hours.

ACU Sports contacts: Canberra Sports Facilities canberrasportfacilities@acu.edu.au

There is a pool table available for use in the Student Association area on the Ground Floor of the Blackfriars Building.


Lockers are available for use during each semester and are located on the ground floor of both buildings. Please report to the Facilities Hub to obtain a locker.

Staff amenities

There are lockers, showers, and bike racks available at every campus. The link below contains a document that lists the location and other important details of your campus's bike racks, lockers, and showers.

Staff_Amenities_Canberra 2023.docx


Yala Café is located on the ground floor in the Veritas Building (Building 301). It is open daily during semester serving a wide variety of snacks, meals, and drinks. In the semester breaks it has reduced hours, please contact the cafe for further information.

Campus catering can be organised through the café; please email cafeyalaacu@gmail.com. to discuss your catering needs.


The Signadou Chapel is always open during the semester for quiet prayer. A campus Mass is celebrated on Wednesdays at 12pm Mass, followed by 12.30pm guided Christian meditation. Staff and students can contact the Campus Ministry team for more prayer options during the week.
The Chapel is also available for weddings and baptisms for staff, current and former students. Contact Campus Ministry for further details at campusministry.canberra@acu.edu.au

Nursing mothers’ and parenting room

Signadou is a parent friendly campus. A room is available on the ground floor in the Blackfriars building for staff and student use. Contact the Facilities Hub for key access to these facilities.

Facilities include baby changing table, microwave, fridge, sink, hot and cold water.

Smoke free campus

ACU values the health and wellbeing of students and staff and is committed to providing a smoke free study environment. This means smoking or vaping is not permitted anywhere within ACU buildings, grounds, or controlled vehicles.

Kitchen/staff lounge

There are kitchen/staff lounges located on the first floor of the Blackfriars buildings and the second floor of the Signadou Building

Facilities include a fridge, microwave, stove, sandwich maker, urn, and dishwasher. Please be mindful to clean these facilities after use. Tea, coffee, sugar, and milk are supplied by Facilities.


Academic staff can obtain stationery by placing an order through their School administrative staff. General staff should contact their supervisors. 


Document Centres for printing/scanning/photocopying are located throughout the campus. You can log onto these devices my using an allocated Pin or by linking the PIN to your Staff Card.

For information on device access or fault reporting please contact Service Central at requests or by phoning (07) 3623 7272.

Confidential material

Secure confidential waste bins are available on campus. Bins are in the photocopy areas of both Staff Rooms. Extra bins are available on request and can be ordered via Service Central at requests or by phoning (07) 3623 7272.

Non-confidential paper recycle bins are also located in the Staff Room areas and available on request via Service Central at requests or by phoning (07) 3623 7272.

School Locker

The School Locker is the preferred ACU textbook and branded merchandise supplier, with retail stores on most ACU campuses. Purchases can be made instore or online.

For opening hours, queries, and online purchases, please go to www.theschoollocker.com.au

Page last updated on 13/08/2021

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