Facility Management staff ensure that all areas are presentable, safe and fit for purpose and aligned with the University’s mission and values.
Maintenance funds are used to ensure that the University’s facilities are maintained to the best standard possible while meeting statutory obligations and the operational needs of the University community.
Maintenance funding is prioritised and allocated according to the following factors:
Adhoc repairs are managed through Service Central. Please visit staff.acu.edu.au/servicecentral to submit any request for repairs.
All services are categorized into five different areas depending on severity, danger and the re-establishment of services. Each of the categories is based on the time from initialization up to and including completion of the task. There are times, when target dates/ times cannot be achieved due to lack of resources, spare parts or the need to address a more critical infrastructure issue.
EMERGENCY - within 60 mins from any part of the campus
URGENT - within 04 hours from any part of the campus
IMPORTANT - within 72 hours from any part of the campus
ROUTINE - within 96 hours of the reported incident
MAINTENANCE - within 30 days of the reported incident