Security settings in some modern web browsers may prevent systems connected to LEO. This may affect users in several ways, such as:
- Users may not be able to load content from Echo360, H5P, Equella or Kaltura, or add them into their units, and may be logged out of LEO upon attempting to.
- When connecting to systems from LEO, users may be denied access or be unexpectedly logged out of LEO and returned to the SSO login page.
- When adding H5P or Equella content in LEO, the interface for these systems may not load in an overlay window, preventing users from the ability to create and select content from these systems to interact with and add to LEO units.
These browsers may need to have their security settings be customised to allow access.
Alternatives and Workarounds
The best solution for this issue is to try using a different browser, such as Firefox or Brave.
When using Safari, you may need to configure your security settings. Please see Echo360 Guides: Safari Recommended Browser Configuration for more information.
If you are redirected to the LEO Single Sign On (SSO) page in the middle of creating, viewing, or accessing resources or learning activities in your LEO unit, you may need to enable "cookies" in your Safari or Chrome web browser.
Enable cookies for LEO in Safari
Web browser cookies in Safari are either enabled or completely blocked for all sites. For instructions to enable cookies in Safari, visit the Safari User Guide from Apple Support.
Enable cookies for LEO in Chrome
Chrome allows you to select which web sites can have cookies enabled. If you want to block cookies by default on your web browser, you’ll need to create "exceptions" for LEO sites. Chrome allows exceptions for entire domains with the prefix: [*.]
We recommend that you allow exceptions for the following domains in LEO:
For instructions to enable cookies in Chrome, visit this Google Chrome Help page and navigate to the section Change your cookie settings > Allow or block cookies for a specific site.
Status of fix for this issue
Currently unresolved. Please see relevant links above to access support pages.