Users who have a period (".") as their First Name in their LEO account may not be able to access Adobe Connect content and activities, receiving a "user not authorised" error when attempting to join meetings or watch recordings.
You can manually provide students who encounter this issue with direct links to meeting rooms and recordings, which can be retrieved from the External Tool activity in the unit.
For access to a meeting room, you can providing a student with access to meeting room using the direct web address for that room. The student can then login as a Guest.
To get the address of a meeting room:
To enable the meeting room to accept Guests:
When using the Adobe Connect Web Manager, you can access the Meeting URL from the Meeting Information page, and change the Access type in the Meeting Settings, accessible from your My Meetings folder (more information here).
Recordings made using Adobe Connect through the External Tool activity are usually only accessible to logged in, authenticated users. However, you can make a recording Public and then share the direct link with students who can't log in.
To make a recording accessible to guests:
To retrieve the a web address from inside the External Tool:
When using the Adobe Connect Web Manager, you can access the Recordings tab for the meeting and modify the Access Type for each recording to be Public. You can then copy the URL for Viewing from the Recording Information section to provide as a direct link to students (more information here).
Please contact the Learning and Teaching Centre for professional development, resources and advice for your learning and teaching needs at ACU.