Users who have a period (".") as their First Name in their LEO account may not be able to access Adobe Connect content and activities, receiving a "user not authorised" error when attempting to join meetings or watch recordings.


You can manually provide students who encounter this issue with direct links to meeting rooms and recordings, which can be retrieved from the External Tool activity in the unit.

How to provide guest access to a meeting room

For access to a meeting room, you can providing a student with access to meeting room using the direct web address for that room. The student can then login as a Guest.

To get the address of a meeting room:

  1. In the Adobe Connect External Tool Activity, for the meeting you want to provide access to, click the 'cog' icon, then choose the 'Edit' option.
  2. Click the 'Optional' link to expand this section of settings.
  3. Click the 'Copy to Clipboard' icon to the right of the Custom URL field.
  4. Copy the web address shown and paste it into an email, forum post, LEO message, or URL activity in your unit, to share the meeting room address with students who require it.
  5. Close the address window by clicking 'OK'.

To enable the meeting room to accept Guests:

  1. In the optional settings, you should also change the 'Access type' for the meeting to be either 'Registered users and accepted guests' (you will have to manually accept guests during the session) or 'Anyone who has the URL for the meeting' (meaning guests are granted access by default), then click 'Save' to save your settings.
  2. Instruct any students using the link to choose the Guest option rather than trying to log in with their ACU details.

When using the Adobe Connect Web Manager, you can access the Meeting URL from the Meeting Information page, and change the Access type in the Meeting Settings, accessible from your My Meetings folder (more information here).

How to make a recording accessible without having to log in

Recordings made using Adobe Connect through the External Tool activity are usually only accessible to logged in, authenticated users. However, you can make a recording Public and then share the direct link with students who can't log in.

To make a recording accessible to guests:

  1. In the list of recordings for the meeting room, for the recording you wish to provide a direct link for, click the checkbox under the Published column so that it is checked, meaning it is accessible to participants.
  2. For the same meeting, click the 'Actions' button, then choose the 'Share' option.
  3. Select the 'Access Type' of 'Public'.
  4. Click the 'Save' button to save your changes.

To retrieve the a web address from inside the External Tool:

  1. Click the 'Actions' button again, then choose the 'Share' option.
  2. Copy the web address from the 'Recording URL' field.
  3. Paste the web address into an email, forum post, LEO message, or URL activity, to share the recording web address with students who require it.

When using the Adobe Connect Web Manager, you can access the Recordings tab for the meeting and modify the Access Type for each recording to be Public. You can then copy the URL for Viewing from the Recording Information section to provide as a direct link to students (more information here).

Page last updated on 23/01/2020

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