The Role of Chair
12 August NationalTo chair recruitment interviews at ACU you must equip yourself with the knowledge to ensure you’re following the right procedure and protocols throughout the recruitment process. The responsibilities ...
Do you want to deliver better services to your customers while spending less time doing things that don't matter? Of course, you do! To save time, we need to understand our work and how we can improve it. Business process management can help us by clarifying who does what, how to do it, and why it matters, all while improving customer experience, increasing efficiency, and improving quality and consistency of service.
You will find business process management useful if you are working with lengthy manuals or cumbersome Visio diagrams that can often be difficult to navigate for clear instruction or may appear overly technical.
This training is suitable for anyone responsible for the following:
NOTE: Training is split 2x 1.5 hour sessions held two weeks apart with activities to complete in between.
Out-of-session activities include (Completion required before part 2):
Learning Outcomes
Part 1 - 9 October 2024
Part 2 - 23 October 2024
All Staff
9 and 23 October 2024
Please Note: Daylight Saving
10:30am to 12 Noon NSW, ACT, VIC
9:30am to 11am QLD
Virtual via Webinar
If you have any enquiries, please log a Service Central request
To chair recruitment interviews at ACU you must equip yourself with the knowledge to ensure you’re following the right procedure and protocols throughout the recruitment process. The responsibilities ...
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