About the Session

When is the last time you undertook a courageous conversation?

Perhaps you provided that feedback you had been avoiding or confronted someone around a contentious issue. In order to be truly effective, our workplaces need to include courageous conversations. But we are often worried that we will damage the relationship or mess things up.

In Courageous Conversations, we explore how to build rapid trust, the psychology of influencing, the importance of assertiveness (and why it is commonly misunderstood), a simple structure for real-time feedback, and an approach to difficult conversations that will help boost your confidence.

You will leave the masterclass with practical ways to undertake a wide variety of courageous conversations.

Learning Outcomes:

  • How to build confidence to have courageous conversations
  • The psychology of influencing and building rapid trust
  • Types of difficult conversations and how to change these into learning conversations
  • Different types of feedback styles and their impact
  • How to provide real-time feedback using the Situation, Behaviour, Impact feedback model

Who is this session for?

Leaders and Supervisors


External Provider - Leadership Today


23 October 2024


Please Note Daylight Saving

11am to 12:30pm NSW/VIC/ACT
10am to 11:30am QLD

Delivery Mode

Virtual via Webinar

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