LEO Support - online and phone help
ACU provides LEO Support through an extended hours telephone number and web form managed by our educational technology partner, Androgogic.
For LEO Support enquiries please contact:
The LEO Support operating hours are:
- Monday to Friday: 8am - 10pm (Sydney Time)
- Weekends and NSW Public Holidays: 9am - 5pm (Sydney Time)
- Closed: Good Friday & Christmas
LEO Support details can also be found using the Technical Support link in the Resources block on the LEO home page.
You can also click the Help button in the top-right corner at any time, wherever you are in LEO, to access the LEO Support page:
Note: For help with Lecture Capture (Echo360) and desktop software (such as Excel or Photoshop), please log a request via IT Service Central.
The Technology Enhanced Learning (TEL) Service Standards page provides further contact details.
Written guides and videos
For help with LEO, your first port of call could be right here in the LEO Guides.
You can access LEO Guides easily at any time by navigating to www.acu.edu.au/leoguides in your web browser.
Your faculties and schools can provide much advice, help and support. Please ask your supervisor for eLearning contacts within your faculty.
Centre for Education and Innovation contacts
The CEI can provide advice, help and support on assessment, curriculum, evaluation and awards, educational design and LEO. Visit the Learning and teaching website to learn more.
To enquire about a certain topic, please use the emails below:
For technical information and some pedagogical advice on managing your units, Moodle provides a wealth of online documentation.