The purpose of this resource is to provide you with information about the Educational Partnership Register (EPR), the customer relationship management system that captures all relevant data tied to ACU partners.

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About the Educational Partnerships Register (EPR)

The EPR is ACU's central customer relationship management system designed to capture, manage, and report on all current and potential educational partnerships. It enables staff to track partner details, agreements, communications, and workflows in a single, streamlined system. It supports a consistent, efficient approach to managing the entire partnership lifecycle, while enabling informed decision-making.

The EPR ensures Third Party and Educational Partnerships align with the University's Mission and strategic direction, comply with regulatory and legislative requirements, and maintain academic standards and quality assurance. Its development was guided by the ACU Third Party and Educational Partnerships Policy and Procedure.

The benefits of the EPR include

  • Identifying and referencing any existing agreements between ACU and the proposed partner during the exploration of new partnerships.
  • Recording partner contact details, communication history, relevant agreement contacts, and associated ACU staff interactions.
  • Ensuring consistency in the approach and outcomes of partnership agreements.
  • Documenting due diligence checks and risk mitigation measures. 
  • Incorporating workflows to manage reminders, renewals and the allocation of approvals.
  • Assigning and monitoring approvals to track the progress of current and potential partnerships.
  • Enhancing staff efficiency and effectiveness by centralising information and streamlining operations across the proposal, approval, and renewal stages. 
  • Consolidating data and processes into a single system.
  • Providing users with streamlined access to information to support accurate identification, management, and updating of records.
  • Enhancing data integrity and ensuring consistency across records.
  • Mapping existing engagement activities to identify opportunities, focus areas, and potential improvements. 

EPR onboarding and access

ACU is progressively onboarding business units to the EPR to ensure accurate migration of data from legacy systems. This staggered approach will maintain data quality and system integrity during the transition.

The Centre for Education and Innovation (CEI) is engaging with business units for onboarding. If your team has not yet been contacted and you'd like to enquire about the onboarding process, please submit a General Enquiry via Service Central, and a member of our team will be in contact.

Accessing the EPR

If you're a current EPR user, you can access the system below using your ACU username and password:

Educational Partnerships Register (EPR)

Having trouble logging in? Submit a request through the General Enquiry form for support.

Need access?

New users can request access to the EPR by submitting a request via the EPR Access form.

Learn more

For more information about the EPR, please view our EPR Knowledge Base articles on Service Central.

Staff Training and support

Staff training is required before accessing the EPR. Once your access request has been submitted, you'll receive communication to arrange a training session at a convenient time.

If you already have access and would like a refresher, please submit a request via the General Enquiry form.

EPR guides

The following guides are available to support your use of the EPR and help you navigate the system effectively:

Page last updated on 02/08/2026
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