TechOne FAQs

1. How can I login to TechOne?

Please log in using Single Sign On through this link:
https://acuservice.t1cloud.com/T1Default/CiAnywhere/Web/ACUSERVICE/LogOn/$S1_STAFF

Full instructions can be found here T1 user guide 2022-0829

2. Who is my first point of contact with any TechOne queries?

Email Finance System Support.

3. How do I process a journal in TechOne?

Please refer to your TechOne training or visit the Sharepoint site for guides on how to upload a journal to TechOne.

4. What will happen to the manual purchase orders?

Manual purchase orders are used for overseas payments only. Guidelines on how to raise TechOne Purchase Orders can be found in TRAINING.

5. How will I raise an electronic Purchase Order in TechOne?

Guidelines on how to raise TechOne Purchase Orders can be found in TRAINING.

6. What is the new procedure to process invoices in TechOne?

Please refer to the P2P process noting that a Purchase Order and Goods receipt must be completed in TechOne to allow payment.

7. Supplier invoices supported by TechOne Purchase Orders (PO)

Invoice Requirements:

1. The approved TechOne PO number must be clearly stated on the invoice for auto matching.
2. The invoice should be sent to the Accounts Payable (AP) email address for payment.