These instructions show you how to register for multi-factor authentication (MFA).

MFA is an important cyber security measure that helps protect you, and ACU from cyber attacks. Refer to What is multi-factor authentication at ACU for further information. Registering for MFA will also register you for self-service password reset (SSPR), so you'll be able to reset your password on your own. See How do I reset my ACU password using SSPR? to find out how.

If you have any questions or issues throughout the registration process, contact Service Central. A video is available to assist at the end of this article.

Before you start, please ensure you have the following:

  • Access to the internet
  • 2 devices available, a laptop/tablet and a mobile device where you will be receiving MFA challenges
  • Downloaded and installed the Microsoft Authenticator app on your mobile device

Step 1: Go to in the browser.

Step 2: Log in using your ACU details (e.g. and password.

Step 3: Once you have logged in, you will reach the enrolment screen. If you have not downloaded the Microsoft Authenticator app, select Download now.

Step 4: On the second 'Keep your account secure' page, click Next to launch the QR code.

Result: A QR code will appear.

Step 5: Open the Microsoft Authenticator app on your phone tap the + in the top right corner and then tap Add Work or school account.

Step 6: Select Scan a QR code.

Step 7: Use your phone to scan the QR code displayed on your computer in the web browser. This will add your ACU account to the Authenticator app.

Step 8: On the computer, go back to the webpage displaying the QR code and click Next.

Step 9: On the next screen a number will appear, and you will receive a prompt on your phone from the Microsoft Authenticator app, take note of the number and turn your attention to your phone.

Step 10: You will receive a notification on your mobile device. Open the notification (if you don't receive a notification, open the Microsoft Authenticator app).

Step 11: Enter the number shown on your browser (not the number shown in the screenshot) and tap Yes.

Step 12: The third 'Keep your account secure' page will appear in your web browser. Click Next.

Step 13: You well then be asked to select an additional method to assist you when resetting your password. You can choose from SMS (default, preferred) and email by clicking 'I want to set up a different method'.

The default and preferred secondary method is SMS, so to set up SMS, select your region and then input your phone number and click Next.

Step 14: Enter the code sent to your phone then click Next.

Step 15: Click Next again to continue.

Step 16: Click Done to finalise registration.

Page last updated on 09/05/2024

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