How to get help with LEO
- See the full list of LEO help available from this link.
- Moodle's online documentation for technical information and some pedagogical advice on managing your units.
- LEO Support for telephone or email-based LEO technical support.
- ACU IT Service Portal for help with Lecture Capture (Echo 360) and desktop software (such as Excel or Photoshop).
- Faculties-based help and support.
- eLearning 101 web page for regular interactive webinars on a range of technology enhanced learning topics. The recordings of previous webinars can also be accessed from this link.
- LEO professional development workshops for information on a series of face-to-face workshops before the start of semester one.
- Feedback form or email eLearning.LTC@acu.edu.au directly to request a workshop for five or more participants.
- Learning and Teaching website or the Learning and Teaching Contacts page for learning and teaching help that is not directly technology related (such as assessment, curriculum, evaluation or awards).
NOTE: Both lecturers and editing lecturers can add grades and feedback to student Turnitin assignment submissions.
To access the Turnitin assignment, view the submission inbox and student submissions
1. Click on the Turnitin assignment link located in your unit.
2. Click on 'Submission Title' to access the student submission.
3. If the 'Submission title' is clicked the student submission will open in a pop-up window called the 'Document Viewer". The Originality Report and GradeMark tabs will be greyed out. To activate them click on either tab in the upper left corner of the document view.
4. To enter a Grade click on the two dashes and enter a whole number and press the Enter key on your keyboard. Turnitin does not accept decimal values in grades. The Grade will display as a percentage or fraction.
NOTE: If you do not want a grade to appear in the submission inbox, leave the enter Grade area of the document viewer blank and add the Grade directly into the Gradebook.
5. To navigate to other submissions within the document viewer, use the arrows in the upper right corner or click on the paper number to access a drop down menu and select another student.
Alternatively, close the document viewer to return to the submission inbox and select another student.
6. The Grade will automatically appear in the submission inbox under the Grade column and be released to students based on the Turnitin assignment 'Post Date'.
- view description summary and edit start date, due date and post date of the part/s and marks;
- list of students enrolled in your unit;
- filter groups via All participants/groups;
- identify similarity index of a student submission, the date and time they submitted and whether the student submitted late;.
- search for a specific student via the search box;
- download original files or selected GradeMark files;
- notify non-submitters.
Turnitin submission inbox
The Turnitin submission inbox displays a list of student submissions alphabetically based on student last name. This information may be reordered as needed by clicking the arrow next to a column title.
By default 10 students are listed on each page. To view more students click on 'Show' and select the number students per page or select all to see all the students on one page.
Allow submission of any file type
If 'allow submission of any file type' is selected, only those submissions that include selectable text will generate an Originlity Report and similarity percentage, for example, an image file.
If the assignment type does not have a file, for example, if it is an oral presentation or performance, you can still mark the submission and provide feedback to the student by clicking on the pencil icon located next to the student name under the Grade column. This will create 'Grading template' which is a blank form to add feedback comments to students.
Student and tutors tabs (are not required)
Students and tutors are automatically linked to the Turnitin assignment, when they click on the Turnitin assignment located in the unit, It is NOT necessary to click on the 'Turnitin tutors" or Turnitin students' for any further action.
Working with groups
All participants enrolled in the unit will be linked to any Turnitin assignment created in your unit.
Turnitin does not provide an option for group submission, only individual submissions. To work with Group submissions, identify a lead student and request they submit on behalf of the Group. Feedback and grades would need to be shared by the lead student with other members of the group.
Using Feedback studio (formally Classic GradeMark) teachers can now:
- Add grades
- Embed comments throughout the student assignment by using comment boxes, inline comments or highlighting text and adding comments
- Reuse commonly-used comments from the QuickMark comments library
- Provide general comments, audio comments and rubrics/grading forms for marking and feedback
- Associate comments with rubric criteria
For more information about Providing feedback via Feedback studio
Switching from 'Classic' view to 'Feedback studio'
New Feedback studio is now available to make use of all the new features it is recommended that you switch from 'classic' view to 'Feedback studio'. For more information refer to Turnitin Feedback studio or take a short online tour
It is not possible to record audio on an iPad
Intermittent issue with Feedback studio freezing
- not able to save comments
- not able to open previously saved comments
- not able to record audio
Turnitin is aware of this issue. Th intermittent nature of problem makes it very difficult to diagnosis. Freezing can be more likely when marking in a unit with large cohort of students e.g. 400 or more.
Recommendations include filtering for your group using separate groups
Suggest trying a different browser or convert to 'Turnitin classic view'.
Feedback Studio was introduced in 2017, Turnitin Classic is an older version but can be a more stable option if you are experiencing freezing during marking.
Turnitin Classic includes three key tabs, You must click on the GradeMark tab to provide feedback and grading.
Turnitin has suggested that this error indicates Turnitin could not fully process the paper due to the following reasons:
- A paper can fail to process correctly if it contains complex content such as images which take too long to process. To work around this issue the student is advised to replace any vector images (Examples of Vector graphics are: AI, EPS, WMF and PICT (Mac)) in their paper with images (jpg/jpeg, psd, png, tiff, bmp and gif).
- Some PowerPoint template files may include vector images or text in dialogue boxes. To work around this the student is advised to change image files or convert their PPT to PDF if text in dialogue boxes are included.
- Use of a third party pdf converter.
- Also, Turnitin have suggested that if the first page of a paper includes an image without text, the processing is sometimes aborted which makes the paper inaccessible.
- Files that include text with visual effects such as 3D glow or shadow or animations.
- The file is password protected.
Prior to submission deadline
Request the student review their assignment and make required changes before resubmitting to Turnitin. Sometimes after converting a Word or PPT to PDF file the subsequent submission will not generate an error.
Delete the student submission from the submission inbox. Request student make required changes before resubmitting or request the student submit to an extension assignment.
If a student has not submitted a file to Turnitin, a blank template can be used to provide feedback.
The grading template allows the instructor to use the Feedback studio features such as QuickMarks or Rubrics/Grading forms to provide feedback to students' who have not submitted.
To generate the blank template click on the grey 'pencil' icon next to the students name, under the 'grade' column.
A pop up message will appear, click OK
The 'pencil' icon will now appear blue, click on the icon to open the Feedback studio and blank template.
In the submission inbox click on 'notify non-submitters' to send a notification reminder via email.
Allow multiple submissions before the due date
The Turnitin assignment allows students to submit multiple times before the due date/time. This will generate an Originality report they can use to improve the quality of their submission. The first time a student submits they should receive an Originality report within a few minutes, depending on how busy Turnitin is. The second or subsequent time a student submits, Turnitin will take 24 hours to generate a new originality report, during this time the submission will remain in a 'pending' status.
Allow late submissions
If 'allow late submissions' is set to Yes in the Turnitin assignment settings, those students who have not submitted will be able to submit late. Any late submissions will be marked in red.
Turnitin assignment grades are numerical and cannot include decimal points or letters. If your assessment includes decimal points you may prefer to add these manually via the Gradebook.
Numerical grades entered in the Turnitin Assignment document viewer can be displayed as letters in your Gradebook
NOTE: Turnitin pushes the Grade from the Turnitin assignment through the Gradebook. If you manually add grades in the Gradebook they will not appear in the Turnitin assignment submission inbox.
- To learn more about how to manually add grades to the Gradebook, refer to the LEO Guide: How to manually add grades in the Gradebook.
- To learn more about how to configure unit grade settings, refer to the LEO Guide: How to configure unit grade settings.
Baker, R. K.; Thornton, M. A. (2008) An evaluation of the effectiveness of Turnitin.com as a tool for reducing plagarism in graduate student term pages, v.4, n. 9, sourced http://www.cluteinstitute.com/ojs/index.php/CTMS/article/view/5564
Page last updated: 2019-05-17
Short url: https://staff.acu.edu.au/1094736