About the Session

Difficult conversations are inevitable in any workplace. However, if managed poorly, difficult conversations can lead to significant disharmony, stress, and broken relationships. You can't avoid these kinds of conversations, but you can learn how to handle them more effectively.

During this workshop, gain insight into how to prepare and conduct difficult conversations with confidence.

Learning Outcomes:

  • Identify the core components that make conversations difficult.
  • Recognise why having the ability to have difficult conversations is so important in the workplace.
  • Learn the key steps involved in preparing effectively for a difficult conversation.
  • Learn essential communication framework and techniques for delivering your message effectively.
  • Gain tips for managing emotional reactions during challenging conversations.
  • Practice having difficult conversations
  • Learn what support & resources are available (EAP).

Who is this session for?

All staff

Facilitator(s)

External Provider - The Workshop Lab

Date

18 April 2024

Time

9:30am to 11:30am

Delivery Mode

Virtual via Webinar

Register Now

Click here

If you have any enquiries, please log a Service Central request.

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