About the Session

Difficult conversations are inevitable in any workplace. However, if managed poorly, difficult conversations can lead to significant disharmony, stress, and broken relationships. You can't avoid these kinds of conversations, but you can learn how to handle them more effectively.

During this workshop, gain insight into how to prepare and conduct difficult conversations with confidence.

Learning Outcomes:

  • Identify the core components that make conversations difficult.
  • Recognise why having the ability to have difficult conversations is so important in the workplace.
  • Learn the key steps involved in preparing effectively for a difficult conversation.
  • Learn essential communication framework and techniques for delivering your message effectively.
  • Gain tips for managing emotional reactions during challenging conversations.
  • Practice having difficult conversations
  • Learn what support & resources are available (EAP).

Who is this session for?

All staff


External Provider - The Workshop Lab


18 April 2024


9:30am to 11:30am

Delivery Mode

Virtual via Webinar

Register Now

Click here

If you have any enquiries, please log a Service Central request.

Learning programs

The following slideshow controls change the content above and below. Information is displayed below the controls while video content plays above the video controls.

Service Central

Visit Service Central to access Corporate Services.

Other service contacts

Learning and Teaching
Request Something

Make a request for services provided by Corporate Services.

Request something
Knowledge base

Find answers to frequently asked questions 24/7.

See Knowledge Base