• contact the Police (telephone 000) AND
  • notify ACU Security Office (telephone ext 8888 or 1300 729 452), or a person in a position of authority within ACU (e.g. supervisor, manager or coordinator).

If child abuse and/or neglect is witnessed or suspected contact the relevant state or territory Child Protection / Community Statutory Authorities (below) AND notify a person in a position of authority within ACU (e.g. supervisor, manager or coordinator).

If you are concerned about cyberbullying or a child’s online safety, the Australian Federal Government, Office of the Children’s eSafety Commissioner website provides a range of up-to-date information and resources, coupled with a comprehensive complaints system to assist children who experience serious cyberbullying.

If you are a mandatory reporter, further information about your responsibilities is provided below.

Child protection / community statutory authorities to receive and act on reports of risk of harm

The statutory authorities identified below receive reports of suspected child abuse and neglect from members of the public.

State / Territory

Name of Statutory Authorities and website

Telephone

ACT

Child and Youth Protection Services, ACT Government Community Services Directorate

1300 556 729 (24 hours)

Mandated Persons use 1300 556 728 (24 hours)

NSW

Child Protection Helpline, Department of Family and Community Services

132 111 (24 hours)

Queensland

Child Safety Service, Department of Communities, Child Safety and Disability Services

Business hours

1300 682 254 (Brisbane)

Other regions

After hours

1800 177 135 or (07) 3235 9999.

Online report form

Victoria

Department of Human Services – Children, Youth and Families

Business hours

1300 664 977 (Melbourne)

1800 000 551 (Ballarat)

Other regions

After hours

13 12 78

South Australia

Department for Child Protection

13 14 78 (24 hours)

Northern Territory

Child Abuse Hotline, Northern Territory Government

Reports can be made to the 24 hour toll free number 1800 700 250

Western Australia

Department for Child Protection and Family Support, Department of Communities

(08) 9222 2555 business hours

1800 199 008 after business hours

Tasmania

Child Safety Service, Department of Health and Human Services

Call 1300 737 639 at any time

Child Family Community Australia have produced a Resource Sheet which has been published by the Australian Institute of Family Studies which provides further information on reporting of risk of harm, abuse and neglect in Australian States and Territories.

Mandatory reporting

Mandatory reporting is a term used to describe the legislative requirement imposed on selected professions to report suspected cases of child abuse and neglect to statutory authorities.

Further information in relation to mandatory reporting requirements in each state and territory are provided in the table below.

State / Territory

Mandatory reporting – Government Department weblinks

NSW

Department of Family and Community Services

Qld

Department of Communities, Child Safety and Disability Services

Vic

Department of Health and Human Services

ACT

Child and Youth Protection Services

SA

Department for Child Protection

NT

Community Support and Care, Northern Territory Government

Tas

Department of Health and Human Services

Mandatory Reporters Fact Sheet

WA

Department of Child Protection

(Current at July 2017)

Child Family Community Australia have produced a Resource Sheet which has been published by the Australian Institute of Family Studies which provides further information on mandatory reporting responsibilities in Australian States and Territories.

Page last updated on 23/01/2020

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