The AskACU Contact Centre and AskACU Centre staff are responsible for providing front line services to students. They provide comprehensive information, advice and services, through phone, email, SMS, online enquiry, live chat and face to face on the following areas:

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  • Admissions – course information, TAC and direct entry requirements, Student Connect procedures,
  • Enrolments – all areas relating to a student’s enrolment/Student Connect
  • Fees and related charges, fines and holds on student records
  • Timetables – how to access/read and Tutorial Direct
  • Examinations
  • Course completion and graduation information
  • Provision of transcripts, ACU/Staff Cards
  • Assist with the Change of Grades process
  • Events – providing assistance at Open Day, Orientation, Information sessions/evenings

AskACU can be contacted via email, by calling 1300 ASK ACU (1300 275 228), or x8282 and via our self-service, online enquiry and live chat options at AskACU.

Page last updated on 28/11/2022
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