ACU has contracted with AccessEAP to provide free professional confidential counselling to staff members and their immediate family members through the Employee Assistance Program (EAP). This can be particularly helpful for staff members involved in a workplace grievance or bullying issue. The EAP is a short term intervention that provides support and assists clients with strategies to manage emotions, and re-referral where a longer term solution is required. However, it is not the role of the counsellor to make a judgement about whether discrimination, harassment or bullying has taken place.
The EAP also provides a support service, in the form of Manager Support, to supervisors and managers who are dealing with complex people management issues that may involve a high level of emotion. This is generally provided by telephone by a suitably qualified AccessEAP counsellor.
You can contact AccessEAP 24/7 on 1800 818 728.
The following policies outline the University’s approach to the management of workplace grievances, the expected standards of behaviour for staff members, and the processes that are available to staff who believe that they are experiencing workplace issues or concerns: