The service standards have been introduced to give clarity about the service delivery that the Office of General Counsel strives for, and what to expect when accessing a service.

Staff are encouraged to review the standards and may give feedback on the delivery of the services against the standards. Feedback on the service standards can be given via email to

You can also find out more about a range of service improvements being implemented across the University at the Service Excellence website.


Page last updated on 13/04/2023

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