Is this training for you?

This program is designed for staff and supervisors seeking ways to consistently deliver quality service in accordance with our Mission, whilst taking ownership for driving improvements, and innovation.

Delivering outstanding service can only be achieved through motivated, service orientated staff who have the knowledge and authority to resolve issues.

Key Benefits

  • Develop your internal and/or external customer map;
  • Align your personal commitments to ACU service excellence framework;
  • Greater understanding of the needs and wants of your stakeholders;
  • Stakeholder engagement;
  • Increase in ACU brand value;
  • Increase in positive ratings from stakeholders.

What will I learn?

The four core customer service skills

You will learn how to:

  • Commit to customers – align your customer service vision and map your customers;
  • Be attentive to customers – listening to identify needs and wants, be aware of non-verbal cues and withhold judgement;
  • Respond to customers – taking action that shows you care, offering solutions and gaining agreement;
  • Be empowered – unleashing the full extent of your powers, developing your self-care plan.

CDF Competencies

  • Coach and Develop
  • Collaborate Effectively
  • Communicate with Impact
  • Be Responsible and Accountable for Achieving Excellence
  • Make Informed Decisions


Blanchard International

Register Now

Course code: 12055

Click here to register your interest. The Learning and Development team will monitor these registrations and a workshop may be scheduled if sufficient numbers are received.

If you have any enquires, please log a Service Central request.

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