Is this training for you?

This workshop is designed for staff and supervisors who are looking for ways to overcome challenges such as:

• Focusing on operational matters at the expense of positive relationships with others;
• Becoming emotionally consumed;
• Personal biases are affecting decision making;
• Behaviours falling short on a day to-day basis when it comes to building a high-performance, high trust environment.

Key Benefits

• Enhanced understanding of your own EQ and the impact of your skill level on the people around you;
• Identification of emotional triggers and appropriate responses;
• Improved business results by being aware of your own and others EQ.

What will I learn?

You will learn how to:

• Realise how emotional intelligence (EQ) affects business results;
• Understand how emotional hijacking interferes with values and outcomes;
• Recognise the five elements of EQ and learn skills to strengthen each one;
• Analyse individual EQ and the impact of their skill level on those around them;
• Identify their emotional triggers and apply techniques so they can respond effectively rather than react inappropriately.

CDF Competencies

• Coach and Develop
• Collaborate Effectively
• Communicate with Impact

Provider

Register Now

Course code: 12047

Click here to register your interest. The Learning and Development team will monitor these registrations and a workshop may be scheduled if sufficient numbers are received.

If you have any enquires, please log a Service Central request.