Vision 2033 launch
News 13 MarchA message from Vice-Chancellor and President Professor Zlatko Skrbis: Over the last three weeks, I had the pleasure of visiting all ACU campuses to introduce staff to Vision 2033, our strategy directi...
12 August 2016
Share
National Manager Enrolments, Fees and Scholarships (EF&S) Mr Michael Dorman, has won the Vice-Chancellor’s Staff Excellence Award for Service Excellence for the delivery of a motivational workshop that has boosted the morale of staff across the University.
Michael's autonomous decision to create this workshop and refocus his team on Service Excellence in a collaborative and personal way not only meets the strategic goals of ACU, it provides inspiration for his peers and colleagues.
In mid- 2015 Michael created and implemented a staff professional development workshop on Service Excellence, designed to reinvigorate his team and re-focus them on their raison d'etre for work.
The all-day workshop asked groups to focus on why they choose to work at ACU: What is it about our workplace that brings us back every day and encourages us to empower students to change their own lives and the lives of others, through study.
The workshop included personal reflection, team collaboration and an analysis of how Student Administration fits within the Mission of ACU and the goals our students set for themselves.
Initially, Michael delivered the workshop to his own team in EF&S, and the content was positively embraced. Together the group was able to create a section motto that is now found around the office as a point of inspiration and a reference for service improvement.
Given the success of the program, Michael adapted and shared the workshop with teams from Timetabling, Examinations & Results and Admissions.
Again, the outcomes were reinvigorated teams with an identified purpose that binds and encourages them during stressful peak periods of work.
The benefits to staff morale were immense and this renewed focus on the Mission of ACU and how that plays out in our daily work benefits the students we serve in different sections.
Furthermore this focus is a platform for analysis of our efficiency and effectiveness and gives direction for continuous improvement.
Michael said consideration of the student experience is central to his effort of not only applying Service Excellence but also ACU’s Mission to his daily work life.
“In any process we design, and we need to keep asking, ‘How can we make this easier for students?’, while also ensuring we meet the University’s business requirements,” Michael said.
Michael said working in a back office administrative area could make it very easy to forget that we provide services to real people “not just names and numbers on a screen”.
“To counter this we try to get involved as much as possible in student facing events, such as Open Day and Graduation Ceremonies,” he said. “This keeps us in touch with the fact that our students are individuals with families, hopes and aspirations.”
A message from Vice-Chancellor and President Professor Zlatko Skrbis: Over the last three weeks, I had the pleasure of visiting all ACU campuses to introduce staff to Vision 2033, our strategy directi...
It is important that staff are aware of the legislative obligations relating to international students.
Join us on the road to Santiago De Compostela to undertake the Camino walk in Spain. The pilgrimage will take place 1–9 October 2024.
Melbourne-based Campus Pastoral Associate Jeremy Ambrose explores the St Patrick’s Day phenomenon offering three reasons as to why this great saint is the perfect patron for the Melbourne Campus and t...
Interested in becoming an Ally Network member and helping to provide a safe, inclusive and respectful environment at ACU for students and staff who identify as LGBTIQ+? Join an online training session...
ACU pays tribute to Associate Professor Peter Howard, who died last month after more than 33 years of service to the university in both academic and leadership roles.
This year during Harmony Week 18–24 March, we recognise our cultural diversity and celebrate the opportunity to come together as friends and colleagues.
Join us for upcoming UBL home or away games near your campus throughout the 2024 season.
ACU has successfully completed its legally required copyright audit.
Read a summary of the Academic Board meeting held on 14 February 2024.
Get ready to celebrate Respect@Uni Week 18-22 March. It's a week packed with engaging activities and awareness-raising events to highlight the importance of respect, equality, and inclusion in our cam...
A message from Executive Dean of Health Sciences Professor Suzanne Chambers: The Faculty of Health Sciences continues to focus on improving health outcomes for the future.
Student Communications (MER) compiles, edits and sends a monthly Student News and Events bulletin. This bulletin is sent to all students, nationally, and includes a broad cross-section of news, announ...
We are updating our list of staff who are JPs. If you are a JP and would like to be included on the list, please submit a General Enquiry via Service Central.
Include an additional survey item in the Student Evaluation of Learning and Teaching (SELT) survey for units that are offered in Professional Term 2 (202412) and ACU Online Term 1 (202416).
Don’t forget to register for tomorrow’s special International Women’s Day conversation on this year’s theme: 'Count her in: Invest in women. Accelerate Progress'.
The ACU Library’s second Research Data Management session on 13 March focuses on working with sensitive data.
The 2024 International Women's Day theme resonates deeply with our Christian values, reminding us of the importance of inclusivity, empowerment, and female solidarity.
ACU COVID safety requirements for staff, students, contractors and visitors still exist. Don’t forget to report a positive case on campus.
Friday 8 March is International Women’s Day. In seeking gender parity to overcome historic disadvantages for women, research elucidates paths to equality. Explore ACU’s research contributions.
Visit Service Central to access Corporate Services.