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Elevate your research
News 4 SeptemberACU Library’s Research Engagement team invites all researchers and higher degree research (HDR) students to join updated Research Essentials skills sessions for Semester 2.
A message from Chief Operating Officer Dr Stephen Weller:
I’m often asked how we will know when we have achieved service excellence at ACU. How do we define it and does the definition change over time? How do we measure and report on service excellence in a university?
Defining service standards is an important step in achieving our service excellence goal. A service standard is a transparent and specific commitment to a measurable level of service that recipients can expect during day-to-day operations.
This year, all directorates in the Corporate Services portfolio have undertaken a process of developing service standards in consultation with their stakeholders to enhance the measurement of service performance at ACU. These standards align with the Service Matters Framework and will clarify expectations relating to key services specified in the Service Catalogue and facilitate more consistent, transparent and accountable service delivery.
In the first step of a phased approach to releasing service standards to the ACU community, Human Resources and Properties & Facilities Management will pilot several standards in the first quarter of 2017. During the pilot, you are encouraged to provide constructive feedback on the standards and your experiences of the services outlined in the standards.
The Human Resources service standards relate to core areas that affect the daily work of staff and supervisors at ACU. They provide precise time-frames in relation to HR advice, payroll services, professional staff position classification and recruitment services.
The Properties & Facilities Management service standards also focus on core areas that are central to the student and staff experience at ACU.
They provide clear and specific statements about cleaning services, vehicle maintenance, meeting room support, service requests and first aid supplies.
Service Standards for other Corporate Services will be released throughout 2017.
I encourage all staff to become familiar with these standards and provide feedback on them - now, and especially during the pilot at the start of next year. Please send your feedback to Service.Matters@acu.edu.au
Regards,
Stephen
ACU Library’s Research Engagement team invites all researchers and higher degree research (HDR) students to join updated Research Essentials skills sessions for Semester 2.
Belated Happy Father’s Day to all the dads, granddads and father-figures. Hear from ACU working parent Timothy Ly about how access to leave and flexible working arrangements helped when he became a fa...
The Library is pleased to introduce SIFT, a robust methodology designed to enhance student information evaluation skills.
Share your thoughts on communication at ACU by taking part in the Staff Communication Survey by Friday 13 September.
Applications for ACU Citations for Outstanding Contributions to Student Learning and the Vice Chancellor’s Awards for Excellence in Teaching close on Monday 9 September.
Hear from staff and students about how they are navigating the potential of generative artificial intelligence. Register for HELTA's three-part series to explore GenAI’s impact and applications in hig...
Congratulations to ACU Professor Daryl Higgins and the team behind the landmark Australian Child Maltreatment Study who have won a Queensland Child Protection Week Award.
We are in the middle of National Child Protection Week – it’s a great reminder to check out ACU resources on safeguarding our students.
Under the Obelisk, a striking monumental sculpture by acclaimed artist Akio Makigawa, is the latest addition to the ACU Art Collection
Teaching staff are encouraged to check their units have been correctly linked to their names for the Student Evaluation of Learning and Teaching (SELT) surveys in upcoming teaching periods.
Members of the university community are warmly invited to join this online forum on 6 September.
Lecturers in Charge are encouraged to communicate with their students when they are referred for potential academic misconduct. A guide with ready-to-use text is now available, read and download a cop...
A message from Executive Dean of Health Sciences Professor Suzanne Chambers: I continue to be inspired by ACU’s staff, in the commitment they show to the greater good and to the value they place on th...
Join the conversation and register for the free online Equity @ ACU Symposium, to be held on 9 and 10 October. The symposium will feature keynote addresses from leaders in equity research, experts in ...
Lecturers in Charge (LICs) are now able to make a determination of poor academic practice as an outcome of an investigation into academic misconduct. Register for upcoming workshops and access guidanc...
Equity @ ACU Week is fast approaching. Join the conversation and register for the online Equity @ACU Symposium, a professional learning event for all staff on 9 and 10 October. The symposium will expl...
The library has created an AI hub, which explores the responsible and ethical use of generative technology.
A message from Executive Dean Faculty of Education and Arts Professor Mary Ryan: I am excited to announce the launch of Synergy, an innovative platform designed to foster collaborations between academ...
IT invites you to participate in a Technology in Teaching Spaces survey to gather feedback on the usability, reliability, and overall experience to improve future designs and focus investment.
All staff are warmly invited to participate in upcoming graduation ceremonies held in Sydney and Melbourne to offer a final show of support and celebrate the accomplishments of our graduates.
Visit Service Central to access Corporate Services.