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AI in education: Friend or foe?
News 24 AprilA message from Executive Dean of Education and Arts Professor Mary Ryan: While Artificial Intelligence holds tremendous potential to enhance various aspects of human life, its deployment raises critic...
A message from Chief Operating Officer Dr Stephen Weller:
I’m often asked how we will know when we have achieved service excellence at ACU. How do we define it and does the definition change over time? How do we measure and report on service excellence in a university?
Defining service standards is an important step in achieving our service excellence goal. A service standard is a transparent and specific commitment to a measurable level of service that recipients can expect during day-to-day operations.
This year, all directorates in the Corporate Services portfolio have undertaken a process of developing service standards in consultation with their stakeholders to enhance the measurement of service performance at ACU. These standards align with the Service Matters Framework and will clarify expectations relating to key services specified in the Service Catalogue and facilitate more consistent, transparent and accountable service delivery.
In the first step of a phased approach to releasing service standards to the ACU community, Human Resources and Properties & Facilities Management will pilot several standards in the first quarter of 2017. During the pilot, you are encouraged to provide constructive feedback on the standards and your experiences of the services outlined in the standards.
The Human Resources service standards relate to core areas that affect the daily work of staff and supervisors at ACU. They provide precise time-frames in relation to HR advice, payroll services, professional staff position classification and recruitment services.
The Properties & Facilities Management service standards also focus on core areas that are central to the student and staff experience at ACU.
They provide clear and specific statements about cleaning services, vehicle maintenance, meeting room support, service requests and first aid supplies.
Service Standards for other Corporate Services will be released throughout 2017.
I encourage all staff to become familiar with these standards and provide feedback on them - now, and especially during the pilot at the start of next year. Please send your feedback to Service.Matters@acu.edu.au
Regards,
Stephen
A message from Executive Dean of Education and Arts Professor Mary Ryan: While Artificial Intelligence holds tremendous potential to enhance various aspects of human life, its deployment raises critic...
Gratitude is a word that can often be both over-used and overlooked at times. But this simple word can be powerful in our personal and professional lives.
Register for information sessions on using the Online Course Completion Assessment (OCCA) portal. Sessions will be held on 9 and 14 May and are open to all staff.
ACU are leading a national study, PROSPECT, to understand what Australian university staff and students believe are the priorities for research in learning and teaching. You’re invited to participate.
Eligible academic staff will soon be able to self-nominate to join the Academic Promotions committees to assess applications for promotions. Keep an eye out for the email if interested.
ACU Library is running a session ‘Research Essentials: Get Published - strategic publishing for success’ on 18 April - book now.
ACU is proud to announce the official launch of the Hidden Disabilities Sunflower Program, and to introduce the Sunflower Champions who will support individuals with hidden disabilities.
Several improvements have been made to this year’s round. These include a reduction in the number of academic domains, an enhanced Notice of Intent process, revised committee structures and more stre...
A message from Deputy Vice-Chancellor (Research and Enterprise) Professor Abid Khan: A comprehensive roadmap will chart our research future in line with Vision 2033 and Australia’s higher education se...
Include an additional survey item in the Student Evaluation of Learning and Teaching (SELT) survey for units that are offered in Semester 1 (202430) and Professional Term 3 (202415).
The process to determine a finding of Poor Academic Practice following an allegation of academic misconduct has substantially changed. Read more to learn about the key updates.
Introducing the new Research Ethics, Research Integrity and Research Compliance webpages.
The first Aquero lecture of the year is kicking off this week on Thursday, ‘You are what you eat and how you sleep!’ divulging the lessons learned from 50 years working with elite athletes.
All staff are encouraged to participate in ACU’s annual flu vaccination program to help maintain their health and wellbeing. All staff, including casuals and sessional staff, are eligible to participa...
Register to attend and hear our newest professors from the Faculty of Health Sciences, Professor Laura Miller and Professor Gert-Jan Pepping, speak about their impactful work being undertaken in teach...
All staff and students are invited to a commemorative prayer service ahead of ANZAC Day, to remember and honour our service men and women who exemplified courage and self-sacrifice in service of our c...
Last call to recommend a process improvement - survey extended until close of business Friday 19 April
The Professional Services Hub model provides portfolios and faculties with a greater level of proactive coordination and integration across professional services. This ultimately improves services for...
The Centre for Education & Innovation is hosting virtual Q&A sessions with Assessment Panel Chair, Associate Professor Alison Owens to assist you in the preparation of your application.
Are you considering undertaking a systematic or scoping review? ACU Library has two one-hour introductory webinars designed to get you started.
Visit Service Central to access Corporate Services.