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Have you visited Viva Engage yet?
News 11 JuneViva Engage is here. Access it easily via Microsoft Teams.
A message from the Chief Operating Officer Dr Stephen Weller:
A new IT Service Portal was launched earlier this year to improve how staff can request and access IT help through a single 24/7 location. The portal gives staff the ability to track the progress of their requests in real-time, to search a knowledgebase of answers to common IT questions and to view instructional videos.
Since the launch, ACU staff have been encouraged to give feedback on the new system to assist IT in making continual improvements. As a result, you made 170 feedback submissions in February, and more than 240 submissions in March. It is very pleasing to see that over 88 per cent of staff using the IT Service Portal reported high to very high levels of satisfaction. I encourage you to visit the IT Updates group on Workplace to read what staff have found beneficial about the new portal.
Keep it coming
More services and new service improvements will be released in the IT Service Portal, which will also move to single sign-on to make logging in more seamless. IT is currently in the planning stage and will share more details soon. I encourage you to keep the feedback coming by using the feedback links within the IT Service Portal.
As is articulated in ACU’s Service Excellence Framework, good service delivery is dependent on ongoing input from all service stakeholders to ensure the best possible service experience now and into the future.
I commend IT on their commitment to reviewing all feedback received - both positive and negative - and to taking action where improvements can be made.
I look forward to seeing how the IT Service Portal expands in what it offers to staff.
Access the IT Service Portal
If you haven’t had a chance to use the IT Service Portal, I encourage you to visit and explore the knowledgebase and the videos. Use the portal when you need to log an IT request or incident, to ensure the most efficient resolution of your request.
Viva Engage is here. Access it easily via Microsoft Teams.
The library is supporting the ACU Historical Children’s Book Collections 2025 Fellowship. It is an opportunity to conduct research on our historical collection of children’s books, located at St Patri...
A new Adjunct and Honorary Titles Policy and Procedure has been approved and is now in effect at ACU.
Teaching staff are encouraged to check their units have been correctly linked to their names for the Student Evaluation of Learning and Teaching (SELT) surveys in upcoming teaching periods.
On 24 June ACU will transition to the new EBSCOhost. This will result in a new look and feel across some of our most popular databases. Learn more about the changes and what action may be required of ...
Include an additional survey item in the Student Evaluation of Learning and Teaching (SELT) survey for units that are offered in ACU Online Term 2 (202536).
Advance your career in teaching and learning with the Graduate Certificate in Higher Education. Enrol by 22 June to get started in Professional Term 5.
ACU has three student modules: the Academic Integrity, Respectful Relationships, and Protecting our Children modules. Semester 1 students must complete their modules by 1 July to access their results ...
The Student News and Events bulletin is sent to all students, nationally, and includes a broad cross-section of news, announcements, events and stories from across the university. The May edition is o...
Please be aware of the following changes to payroll processing dates.
A message from the Chief Operating Officer Patrick Woods.
As part of Student Administration's commitment to service excellence, AskACU will be running on-campus re-enrolment drop-in sessions in July, while CMAS enhancements will improve information available...
Say goodbye to Workplace and hello to Viva Engage. Learn about our new community structure and all-staff community.
An update from the Executive Dean of Law and Business Professor Andrew O'Neil.
A reminder to all academic staff that the mandatory Notice of Intent, for those intending to apply for promotion in the 2025 round, must be submitted by 11.59pm this Friday (30 May).
Expect a few email notifications as we prepare to welcome you to Viva Engage next week.
Include an additional survey item in the Student Evaluation of Learning and Teaching (SELT) survey for units that are offered in Professional Term 4 (202547).
Register for these 15-minute sessions to learn more about the variety of online researcher profile platforms and what is involved in setting up, linking and updating your profile.
ACU is developing a new Education and Student Success Plan to ensure our university continues to provide a high-quality, student-centred learning experience. Find out how you can contribute to the pla...
Lecturers-in-charge can make a direct determination of Poor Academic Practice (PAP) for students who engage in minor forms of academic misconduct. Learn why they can be valuable to staff and students.
Visit Service Central to access Corporate Services.