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January's promise...
News 22 JanuaryA message from Vice President Fr Anthony Casamento csma: January offers us a fresh start and the hope of a brighter future.
A message from the Chief Operating Officer Dr Stephen Weller:
A new IT Service Portal was launched earlier this year to improve how staff can request and access IT help through a single 24/7 location. The portal gives staff the ability to track the progress of their requests in real-time, to search a knowledgebase of answers to common IT questions and to view instructional videos.
Since the launch, ACU staff have been encouraged to give feedback on the new system to assist IT in making continual improvements. As a result, you made 170 feedback submissions in February, and more than 240 submissions in March. It is very pleasing to see that over 88 per cent of staff using the IT Service Portal reported high to very high levels of satisfaction. I encourage you to visit the IT Updates group on Workplace to read what staff have found beneficial about the new portal.
Keep it coming
More services and new service improvements will be released in the IT Service Portal, which will also move to single sign-on to make logging in more seamless. IT is currently in the planning stage and will share more details soon. I encourage you to keep the feedback coming by using the feedback links within the IT Service Portal.
As is articulated in ACU’s Service Excellence Framework, good service delivery is dependent on ongoing input from all service stakeholders to ensure the best possible service experience now and into the future.
I commend IT on their commitment to reviewing all feedback received - both positive and negative - and to taking action where improvements can be made.
I look forward to seeing how the IT Service Portal expands in what it offers to staff.
Access the IT Service Portal
If you haven’t had a chance to use the IT Service Portal, I encourage you to visit and explore the knowledgebase and the videos. Use the portal when you need to log an IT request or incident, to ensure the most efficient resolution of your request.
A message from Vice President Fr Anthony Casamento csma: January offers us a fresh start and the hope of a brighter future.
Congratulations to Professor Bryan Turner from ACU’s Institute of Humanities and Social Sciences who celebrates his 80th birthday this month.
Lock in your professional development for the 2025 year.
Changes to the Academic Regulations were approved by Academic Board and take effect in 2025.
The Office of the Deputy Chief Operating Officer and Director, Campus Leadership, is seeking expressions of interest for male staff members, both professional and academic, to be on the staff panel fo...
A new Authority to Act Policy and Authority to Act Procedure were approved by Academic Board and take effect in 2025.
ACU will move to the new EBSCOhost user interface on 4 February 2025. Find out what you need to do to prepare.
Please note the digests from Academic Board meetings 06/2024 held on 14 November 2024 and via circular resolution from 15-19 November 2024.
The 2025 Academic Timeline interactions and focus zones are now available to help prioritise the planning and delivery of learning and teaching. Sync the focus zones to your Outlook calendar now.
The 2024 Showcase of Teaching and Learning brought staff and students together to share innovations and collaborations from across the university. An online edition will be hosted in early 2025.
It has been a big year, and we understand that the festive season can be a different experience for each of us. Access a new resource from our employee assistance program, designed to help you prepare...
ACU's Co-Lab proudly announces Kyla Tucker as the winner of the $1,000 ACU Co-Lab Business Idea Pitch Award 2024, following careful evaluation by a panel of ACU judges.
Limited services will be available via Service Central on 12 and 13 December, while the Service Central team attend a staff conference. The Service Central phone line and live chat will not be availab...
A message from Vice President Fr Anthony Casamento csma: Ok, let’s not kid ourselves. If you are like me, December can feel like chaos. Yet, amid this chaos, the Church gives us the Season of Advent -...
Associate Professor Grant Duthie from the SPRINT Research Centre and Professor Jo Ingold from the Peter Faber Business School have won a prestigious government grant that will see them work with the b...
Let’s reflect on our inclusive practices during International Day of People with Disability.
ACU’s Peter Faber Business School has earned accreditation from AACSB, the US-based organisation that accredits business schools worldwide.
A message from the Provost, Professor Julie Cogin: As we approach the end of the year it’s fitting to look back and reflect on everything we’ve achieved over the past 12 months.
Find out the end-of-year deadlines and operating hours for a range of staff and student services within Corporate Services including Service Central, People & Capability and Student Administration.
The popular medicines database MIMS Online is upgrading to a new platform and changing its name to eMIMSelite.
Visit Service Central to access Corporate Services.