Facebook
Twitter
LinkedIn
Copy Link
A new research roadmap
News 17 AprilA message from Deputy Vice-Chancellor (Research and Enterprise) Professor Abid Khan: A comprehensive roadmap will chart our research future in line with Vision 2033 and Australia’s higher education se...
A message from the Chief Operating Officer Dr Stephen Weller:
A new IT Service Portal was launched earlier this year to improve how staff can request and access IT help through a single 24/7 location. The portal gives staff the ability to track the progress of their requests in real-time, to search a knowledgebase of answers to common IT questions and to view instructional videos.
Since the launch, ACU staff have been encouraged to give feedback on the new system to assist IT in making continual improvements. As a result, you made 170 feedback submissions in February, and more than 240 submissions in March. It is very pleasing to see that over 88 per cent of staff using the IT Service Portal reported high to very high levels of satisfaction. I encourage you to visit the IT Updates group on Workplace to read what staff have found beneficial about the new portal.
Keep it coming
More services and new service improvements will be released in the IT Service Portal, which will also move to single sign-on to make logging in more seamless. IT is currently in the planning stage and will share more details soon. I encourage you to keep the feedback coming by using the feedback links within the IT Service Portal.
As is articulated in ACU’s Service Excellence Framework, good service delivery is dependent on ongoing input from all service stakeholders to ensure the best possible service experience now and into the future.
I commend IT on their commitment to reviewing all feedback received - both positive and negative - and to taking action where improvements can be made.
I look forward to seeing how the IT Service Portal expands in what it offers to staff.
Access the IT Service Portal
If you haven’t had a chance to use the IT Service Portal, I encourage you to visit and explore the knowledgebase and the videos. Use the portal when you need to log an IT request or incident, to ensure the most efficient resolution of your request.
A message from Deputy Vice-Chancellor (Research and Enterprise) Professor Abid Khan: A comprehensive roadmap will chart our research future in line with Vision 2033 and Australia’s higher education se...
All staff are encouraged to participate in ACU’s annual flu vaccination program to help maintain their health and wellbeing. All staff, including casuals and sessional staff, are eligible to participa...
ACU Library is running a session ‘Research Essentials: Get Published - strategic publishing for success’ on 18 April - book now.
ACU is proud to announce the official launch of the Hidden Disabilities Sunflower Program, and to introduce the Sunflower Champions who will support individuals with hidden disabilities.
Several improvements have been made to this year’s round. These include a reduction in the number of academic domains, an enhanced Notice of Intent process, revised committee structures and more stre...
Include an additional survey item in the Student Evaluation of Learning and Teaching (SELT) survey for units that are offered in Semester 1 (202430) and Professional Term 3 (202415).
The process to determine a finding of Poor Academic Practice following an allegation of academic misconduct has substantially changed. Read more to learn about the key updates.
Introducing the new Research Ethics, Research Integrity and Research Compliance webpages.
The first Aquero lecture of the year is kicking off this week on Thursday, ‘You are what you eat and how you sleep!’ divulging the lessons learned from 50 years working with elite athletes.
Register to attend and hear our newest professors from the Faculty of Health Sciences, Professor Laura Miller and Professor Gert-Jan Pepping, speak about their impactful work being undertaken in teach...
All staff and students are invited to a commemorative prayer service ahead of ANZAC Day, to remember and honour our service men and women who exemplified courage and self-sacrifice in service of our c...
Last call to recommend a process improvement - survey extended until close of business Friday 19 April
The Professional Services Hub model provides portfolios and faculties with a greater level of proactive coordination and integration across professional services. This ultimately improves services for...
The Centre for Education & Innovation is hosting virtual Q&A sessions with Assessment Panel Chair, Associate Professor Alison Owens to assist you in the preparation of your application.
Are you considering undertaking a systematic or scoping review? ACU Library has two one-hour introductory webinars designed to get you started.
All potential cases of academic misconduct must be lodged through the Student Academic Misconduct Management System (SAMMS). Read more to familiarise yourself with the new process.
A message from Deputy Vice-Chancellor (Education) Professor Hayden Ramsay: We have the opportunity to build on strong foundations already in practice.
See the latest opportunities for funding, training and external engagement. This edition includes news about workshops, research technology training, funding and award opportunities and industry engag...
Register to attend the first online talk hosted by the HBMRC, as Executive Dean Health Sciences Professor Suzanne Chambers AO shares ‘Career building: tips from the edge’.
Looking to advance your career in teaching and learning? Enrol in the Graduate Certificate in Higher Education (GCHE) to get started next week.
Visit Service Central to access Corporate Services.