Improving IT Service - new IT Service Portal

A message from the Chief Operating Officer, Dr Stephen Weller:

As part of the ongoing commitment of Corporate Services to service excellence and continuous service improvements, the IT Directorate has launched a new IT Service Portal this week to improve how staff request and access IT services.

I invite you to watch the welcome video below for an overview of the new features and visit the portal to explore what it has to offer.

Features of the IT Service Portal

The new IT Service portal seeks to improve the staff experience when seeking IT assistance by providing one location available 24/7 for staff to access IT Services.   The IT Service Portal features:

• visibility of your IT requests and their progress
• access to more IT services
• ability to download approved software
• ability to search for information about popular IT queries
• access to new instructional videos
• visibility of IT announcements and outages
• improved communication and response times to resolve IT requests
• feedback mechanisms to inform continuous improvements to the portal.

More information

Information sessions are available to guide you on how to use the new IT Service portal, and more information is available in this edition of the Staff Bulletin. 

Feedback

My thanks to the broad range of staff involved in the design and testing phases of the IT Service portal, and particularly for their feedback in shaping the portal.

Your feedback when using the portal is vital in ensuring continuous improvements can be made to the portal and to the delivery of IT services at ACU.   I encourage you to use the feedback links within the portal to share your thoughts as you start using the new system.