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A message from Professor Andrew O’Neil
News 28 MayAn update from the Executive Dean of Law and Business Professor Andrew O'Neil.
Earlier this year, we released the new IT Service Portal to improve how staff can request and access IT services. The new portal delivers many improvements and benefits for staff:
So far, we’ve received overwhelming positive staff feedback with 92 per cent of staff using the new portal reported high to very high levels of customer satisfaction. Staff feedback shows the portal is helping to deliver an excellent experience for staff.
As part of IT’s service improvement and service excellence strategy, we are continuing to develop and improve the IT Service Portal by:
Usability study
To help us get ready for this large volume of work, we are inviting staff to be part of a card sorting exercise to help us better organise the content on the IT Service Portal – so you can easily find the services you require.
We are calling up to 60 staff to participate in a card sort exercise to improve the IT Service Portal usability and ‘Request Something’ categorisation.
The online card sorting activity will be held from Monday 18 June is open until 22 June. It is very quick to complete, it will only take 10 to 15 minutes and you can do this at any time of day.
Register your interest, please email ITServicePortal@acu.edu.au
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An update from the Executive Dean of Law and Business Professor Andrew O'Neil.
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