![](/-/media/feature/micrositesnewsandevents/staffnews/suzanne-chambers-460px.jpg)
Innovation in practice
News 24 JulyA message from Executive Dean of Health Sciences Professor Suzanne Chambers: Winter has so far been a season of future-thinking and action for the Faculty of Health Sciences.
14 March 2018
Share
A message from the Chief Operating Officer Dr Stephen Weller:
Dear Colleagues,
The University aspires to deliver an excellent service experience for students and staff, with a number of initiatives being implemented to ensure that your experience is at the heart of the service improvements. These include a revision of our service strategy, and the development of a new service management model for Corporate Services, called Service Central. This is especially crucial in the context of reduced government funding to universities, which necessitates that we deliver some services differently this year and into the future.
Service Excellence Framework
The University’s service improvement endeavours have been guided by a service strategy launched in 2014 as the Service Matters Framework. Since then, it has become clearer the Framework needed to be refreshed to focus on the experience of service users as we pursue service excellence. Consequently, it has been retitled the Service Excellence Framework and now includes an updated Service Delivery Model reflecting ACU’s holistic approach to continuous improvement. I encourage you to view the revised Framework on the website, and read the stories of ACU initiatives demonstrating service excellence in action.
Service Central – a service excellence initiative
A key initiative that will operationalise the Framework’s revised approach will be the introduction of Service Central. This will provide a single location for staff to access a range of services and information provided by Corporate Services. Service Central will address the current organisational challenges by supporting our staff in accessing, requesting and delivering services and information in a simpler, streamlined and consistent way.
Watch the video to learn more about Service Central, which will be coming to ACU in the second half of 2018.
You may have experienced the new IT Service Portal launched in February, which provides several service improvements that will also feature within Service Central, including a single location for staff to access and request IT services 24/7. It enables staff to track the progress of their requests in real-time and access a searchable knowledgebase of answers to common IT questions.
Building upon these improvements, Service Central will provide these features and also encompass the services from IT, HR, Properties & Facilities, Finance, Marketing & External Relations, Student Administration, General Counsel, Governance and Planning & Strategic Management.
How Service Central was developed
Service Central is the product of the Integrated Service Management project, which has undertaken a comprehensive assessment of service delivery to inform this new model. My thanks to many staff across ACU who have provided their input and feedback during this assessment stage. I encourage you to read the assessment results to gain an understanding of what has guided the design of Service Central. Further information about Service Central will be progressively shared over the coming months.
A message from Executive Dean of Health Sciences Professor Suzanne Chambers: Winter has so far been a season of future-thinking and action for the Faculty of Health Sciences.
From Monday 22 July to Friday 9 August, Service Central will be available for extended hours to support staff.
A message from Vice President Father Anthony Casamento csma: From 5 – 9 August we will celebrate Mission Week across our campuses. This is an opportunity for us to come together as a community to cele...
Are you going to be a grandparent soon? Did you know ACU offers personal leave for staff to care for their child or grandchild after birth or adoption?
Discover the learning and career development opportunities that are available online, including the brand-new leadership development program, 'The Edge Series'.
Join ASCILITE and become a member of one of Australasia’s most vibrant professional technology enhanced learning communities, with more than 2200 members from tertiary institutions across Australia an...
Phones will be removed from all classrooms over the mid-semester break, from 23 September to 27 September.
Include an additional survey item in the Student Evaluation of Learning and Teaching (SELT) survey for units that are offered in Professional Term 5 (202455).
Australia’s first five-time diving Olympian, a Kiwi gymnast and the woman who taught actor Chris Hemsworth to row will be among 15 ACU students and alumni to compete at the Paris 2024 Olympic and Para...
A message from acting Executive Dean of Theology and Philosophy Associate Professor Richard Colledge: Recently, the faculty has hosted opportunities for reflection on the possibilities for reconcilia...
Are you on your parenthood journey? A practical guide is now available to support staff, and their supervisors, through the stages of becoming a parent and transitioning back to work.
Embark on an exhilarating journey into the mysterious world of enrolments. Register to attend an enrolment information session for Semester 2, 2024.
Join upcoming online workshops in preparation for Semester 2. Secure your spot today to learn how you can utilise Canvas and its features to enhance your teaching practices.
A limitless professional horizon awaits ACU students after its three IT programs were awarded certification by the nation’s most trustworthy player in the tech sector, the Australian Computer Society.
Following evaluation and voting by a panel of ACU judges, Co-Lab is delighted to announce Thomas Clark and Xavier Chalkley as the winners of the $1000 prize for the ACU Co-Lab Social Enterprise Pitch ...
ACU Library staff will participate in professional development activities on Thursday 18 July. While away from their usual posts, they'll be working together across three locations to plan our future ...
Applications for 2024 Teaching Development Grants, Citations and Awards are open. Explore guidelines and resources to enhance your teaching project’s impact or gain recognition for your contributions.
As we sit in this small window of the winter break gearing up for Semester 2, it's important to recognise that not everyone experiences this period as downtime. For many, workloads and busy lifestyles...
This week is NAIDOC Week, an opportunity to recognise and celebrate the history, culture, and achievements of Aboriginal and Torres Strait Islander peoples.
ACU staff who are also members with UniSuper can now access free expert medical advice and services to support their health and wellbeing through MetLife 360Health.
Visit Service Central to access Corporate Services.