Protecting your data and identity
News 30 OctoberAs cyber security awareness month comes to a close, have you thought about what to do if you do fall prey to a cyber incident?
14 March 2018
Share
A message from the Chief Operating Officer Dr Stephen Weller:
Dear Colleagues,
The University aspires to deliver an excellent service experience for students and staff, with a number of initiatives being implemented to ensure that your experience is at the heart of the service improvements. These include a revision of our service strategy, and the development of a new service management model for Corporate Services, called Service Central. This is especially crucial in the context of reduced government funding to universities, which necessitates that we deliver some services differently this year and into the future.
Service Excellence Framework
The University’s service improvement endeavours have been guided by a service strategy launched in 2014 as the Service Matters Framework. Since then, it has become clearer the Framework needed to be refreshed to focus on the experience of service users as we pursue service excellence. Consequently, it has been retitled the Service Excellence Framework and now includes an updated Service Delivery Model reflecting ACU’s holistic approach to continuous improvement. I encourage you to view the revised Framework on the website, and read the stories of ACU initiatives demonstrating service excellence in action.
Service Central – a service excellence initiative
A key initiative that will operationalise the Framework’s revised approach will be the introduction of Service Central. This will provide a single location for staff to access a range of services and information provided by Corporate Services. Service Central will address the current organisational challenges by supporting our staff in accessing, requesting and delivering services and information in a simpler, streamlined and consistent way.
Watch the video to learn more about Service Central, which will be coming to ACU in the second half of 2018.
You may have experienced the new IT Service Portal launched in February, which provides several service improvements that will also feature within Service Central, including a single location for staff to access and request IT services 24/7. It enables staff to track the progress of their requests in real-time and access a searchable knowledgebase of answers to common IT questions.
Building upon these improvements, Service Central will provide these features and also encompass the services from IT, HR, Properties & Facilities, Finance, Marketing & External Relations, Student Administration, General Counsel, Governance and Planning & Strategic Management.
How Service Central was developed
Service Central is the product of the Integrated Service Management project, which has undertaken a comprehensive assessment of service delivery to inform this new model. My thanks to many staff across ACU who have provided their input and feedback during this assessment stage. I encourage you to read the assessment results to gain an understanding of what has guided the design of Service Central. Further information about Service Central will be progressively shared over the coming months.
As cyber security awareness month comes to a close, have you thought about what to do if you do fall prey to a cyber incident?
A message from the Executive Dean Faculty of Education and Arts Professor Mary Ryan: The Faculty of Education and Arts is dedicated to making a positive impact on the communities we serve.
Have you ever wanted to link to an article, ebook, or chapter in your Canvas unit so students can read it in the context of your teaching? What about linking to a section of your Leganto reading list?...
Academic staff who have recently returned from parental leave are reminded that they may be eligible for reimbursement of childcare expenses if they are presenting a refereed paper at an international...
Include an additional survey item in the Student Evaluation of Learning and Teaching (SELT) survey for units that are offered in Term 4 (Foundation Studies) (202474).
A reflection from ACU Chaplain Fr Michael Buck on the Camino pilgrimage.
As Halloween approaches, Campus Ministry reflects on how this 'festival of fear' can be balanced against the love encapsulated by All Saints Day.
As we approach one year since ACU gained the prestigious Carnegie Classification for Community Engagement (CE), it is important to reflect on ACU’s growing commitment to CE in our core business and th...
A message from Acting Chief Operating Officer Russell Parker: As part of our ongoing commitment to fostering healthy, safe, and welcoming campuses, I would like to remind you that all ACU campuses are...
Include an additional survey item in the Student Evaluation of Learning and Teaching (SELT) survey for units that are offered in Professional Term 7 (202470).
A summary of the Academic Board meeting 05/2024 held on 18 September 2024 is detailed below.
Normalising menstruation and pastoral care are behind a breakthrough partnership between ACU and Libra that will provide free period care products to students.
Every October, individuals and organisations are encouraged to prioritise work health and safety (WHS) by taking preventative action to reduce the number of work-related injuries, illnesses and fatali...
Congratulations to poet and author Christine Paice who has won $10,000 in the ACU Prize for Poetry for a poem about the death of her mother.
In line with ACU’s Gender Equality, Diversity and Inclusion Framework, the Research Awards for Academic Staff following Parental Leave support academic staff members to re-establish their research pro...
CourseTrack, ACU's new tool for monitoring student course progress, is now live to staff and students in selected courses.
Student Communications (MER) compiles, edits and sends a monthly Student News and Events bulletin. This bulletin is sent to all students, nationally, and includes a broad cross-section of news, announ...
Submit your abstract for the 2024 CEI Showcase of Teaching and Learning by 7 October and celebrate the transformative stories that shape the educational experience.
October is Cyber Security Awareness Month and a timely reminder to learn a few simple ways you can protect yourself online from cyber threats.
Join us to hear from students about GenAI, how they’re using it and their concerns for their future careers. Promising valuable insights as we navigate GenAI’s impact on higher education.
Visit Service Central to access Corporate Services.