Service Central is coming in November

A message from the Chief Operating Officer Dr Stephen Weller:

Dear colleagues,

Staff from across the University have said they would like a single location to access all services for staff provided by Corporate Services.  You have asked for access to services that is simpler, streamlined and more consistent. You also asked for the ability to track the progress of all your service requests in one place.

We have been listening. To improve your service experience and to meet ACU’s changing service needs, Service Central will be launched in November.

Service Central will provide a single place to access all Corporate Services and allow you to make a service request via multiple channels including an online portal, phone or email. To respond to your requests and queries, a Service Central team will be established over the coming months.

Properties & Facilities and HR services first on Service Central

The services of Properties & Facilities and HR will be the first available through Service Central in November. As the roll-out progresses, other services will be included: IT, Finance, Marketing and External Relations, General Counsel, Governance, Office of Planning and Strategic Management and Student Administration.

See how Service Central will help you:
Phased roll-out of services into Service Central
  • November: Service Central will launch with Properties and Facilities and HR services.  The Service Central portal will include a searchable knowledgebase which will answer your FAQs about these services.
  • December: This searchable knowledgebase will be extended to include the FAQs of all of Corporate Services, helping you to get quick access to the information you need.
  • February: IT Service Portal will be fully migrated into Service Central.
  • March: Finance, MER, OGC, Governance, and OPSM services will be included.
  • April: Service Central will be completed and include the staff services provided by Student Administration.

Service stakeholders graphic.
Enlarge

View the implementation timeline on the right.

The introduction of Service Central is a key initiative to enable us to achieve Service Excellence and provide staff with a seamless service experience.  Visit the website for more information on the Service Central project and the Service Excellence Framework.


Service Central

Visit Service Central to access Corporate Services.


Other service contacts


Learning and Teaching
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Make a request for services provided by Corporate Services.


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Knowledge base

Find answers to frequently asked questions 24/7.


See Knowledge Base