Speeding up the staff card process

A message from the Chief Operating Officer, Dr Stephen Weller: As a result of improvements made to the issuing of ACU staff cards, I am pleased to announce that new staff will now be able to receive their staff access card on the same day they start work with ACU.

The collaborative effort of multiple services has significantly reduced the average turnaround for creating and distributing new staff cards from four and a half weeks, to just four days.

The new process came into effect on 1 July and will significantly enhance the experience of new staff from their first day at ACU. Additionally, the improved process provides a significant time-saving for supervisors (who no longer need to apply for a staff card on behalf of new team members), and for services whose involvement is not necessary in the process.

This improvement follows feedback from staff about the difficulty and time involved in obtaining a staff card for a new staff member. We’ve listened to your feedback and made these changes to improve your experience.

How the new process works

From 1 July, new staff who accept an offer of continuing, fixed-term or sessional employment at ACU will be asked to provide a passport quality photo to the ACU National Security Centre (NSC) as part of their acceptance and onboarding via HR notifications.

This will be matched with HR data to confirm employment details and used to create their ACU staff card (including relevant access rights). 
The staff card is then stored by Campus Concierge who notifies the new staff member and their supervisor that it is available for collection (upon verification with photo ID).

What remains the same?

There is no change to the current processes for replacing or modifying existing staff cards.  If future modifications are required, these can be requested via Service Central.
The new process does not apply to casual staff.  In these cases, a request for a staff card needs to be submitted via Service Central.

Supporting Service Excellence

Making ongoing service improvements is a key way we operationalise the ACU Service Excellence Framework and support the staff experience at ACU.  My thanks to Properties and Facilities for leading this improvement with the support of the Service Improvement Team in collaboration with HR, IT, AskACU and Service Central.
More information about staff cards and the Service Improvement Team is available via Service Central.


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