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News 4 SeptemberShare your thoughts on communication at ACU by taking part in the Staff Communication Survey by Friday 13 September.
23 May 2019
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ACU celebrated the completion of the Service Central roll-out on Friday, 17 May alongside our implementation partners RXP Group and ServiceNow.
The event marks a key milestone, a culmination of two years of improvement work guided by the ACU Service Excellence Framework. The new Service Central service delivery model has been researched, designed and built to provide a single location for staff to access Corporate Services’ information and services.
Thanks to all ACU staff who have contributed to this project by providing feedback, testing the portal/system, designing service forms, suggesting or writing knowledge articles, participating in workshops and more importantly changing the way that we work or access services. This was a major collaborative effort involving many ACU staff and services.
Themed train cakes pictured below show it was ‘all aboard’ for Service Central as staff can now use it to access the staff services provided by a wide range of Directorates:
Service Central supports staff by making it easier and quicker to access services and information.
The Service Central portal allows you to track the progress of your service requests at any time and from any device. In addition, any service request can now be triaged transparently and effectively between services for action when needed, as our service providers use one system. Using a single system also allows ACU to collect consistent service metrics and identify areas for improvements and innovation more effectively.
Share your thoughts on communication at ACU by taking part in the Staff Communication Survey by Friday 13 September.
Congratulations to ACU Professor Daryl Higgins and the team behind the landmark Australian Child Maltreatment Study who have won a Queensland Child Protection Week Award.
A message from Executive Dean of Health Sciences Professor Suzanne Chambers: I continue to be inspired by ACU’s staff, in the commitment they show to the greater good and to the value they place on th...
ACU Library’s Research Engagement team invites all researchers and higher degree research (HDR) students to join updated Research Essentials skills sessions for Semester 2.
Belated Happy Father’s Day to all the dads, granddads and father-figures. Hear from ACU working parent Timothy Ly about how access to leave and flexible working arrangements helped when he became a fa...
The Library is pleased to introduce SIFT, a robust methodology designed to enhance student information evaluation skills.
Applications for ACU Citations for Outstanding Contributions to Student Learning and the Vice Chancellor’s Awards for Excellence in Teaching close on Monday 9 September.
Hear from staff and students about how they are navigating the potential of generative artificial intelligence. Register for HELTA's three-part series to explore GenAI’s impact and applications in hig...
We are in the middle of National Child Protection Week – it’s a great reminder to check out ACU resources on safeguarding our students.
Under the Obelisk, a striking monumental sculpture by acclaimed artist Akio Makigawa, is the latest addition to the ACU Art Collection
Teaching staff are encouraged to check their units have been correctly linked to their names for the Student Evaluation of Learning and Teaching (SELT) surveys in upcoming teaching periods.
Members of the university community are warmly invited to join this online forum on 6 September.
Lecturers in Charge are encouraged to communicate with their students when they are referred for potential academic misconduct. A guide with ready-to-use text is now available, read and download a cop...
Join the conversation and register for the free online Equity @ ACU Symposium, to be held on 9 and 10 October. The symposium will feature keynote addresses from leaders in equity research, experts in ...
Lecturers in Charge (LICs) are now able to make a determination of poor academic practice as an outcome of an investigation into academic misconduct. Register for upcoming workshops and access guidanc...
Equity @ ACU Week is fast approaching. Join the conversation and register for the online Equity @ACU Symposium, a professional learning event for all staff on 9 and 10 October. The symposium will expl...
The library has created an AI hub, which explores the responsible and ethical use of generative technology.
A message from Executive Dean Faculty of Education and Arts Professor Mary Ryan: I am excited to announce the launch of Synergy, an innovative platform designed to foster collaborations between academ...
IT invites you to participate in a Technology in Teaching Spaces survey to gather feedback on the usability, reliability, and overall experience to improve future designs and focus investment.
All staff are warmly invited to participate in upcoming graduation ceremonies held in Sydney and Melbourne to offer a final show of support and celebrate the accomplishments of our graduates.
Visit Service Central to access Corporate Services.