
A message from Professor Andrew O’Neil
News 28 MayAn update from the Executive Dean of Law and Business Professor Andrew O'Neil.
01 May 2019
Share
A message from the Chief Operating Officer Dr Stephen Weller.
Dear Colleagues,
I am delighted to announce that the phased roll-out of Service Central will be completed this week. The staff services provided by Student Administration will go live on Friday, completing the range of Corporate Services available for you to access and request via Service Central. We now have two channels of enquiry for Student Administration matters, with AskACU continuing to address student enquiries, complemented by Service Central for staff enquiries.
Service Central also provides access to the staff services provided by:
You can search for information about all these services in the Service Central portal at staff.acu.edu.au/servicecentral which contains over 900 answers to your frequently asked questions.
You can visit the portal to request a service, or call the Service Central phone number on (07) 3623 7272 for assistance from a Service Central Officer - weekdays 7:30am to 6:30pm (Melbourne time).
Another recent improvement is the addition of live chat in the Service Central portal – learn more about Live Chat.
All of the above services are now integrated into one system and staff are able to track the progress of any of the requests they make on one page in the Service Central portal. In addition, any service request can now be triaged transparently and effectively between Directorates for action when needed, as our service providers are connected by one system. No need for you to make multiple requests to different business areas.
Service Central aims to make continuous improvements to enhance your service experience and support you in your work activities at ACU. Service Central operationalises the Service Excellence Framework by making ongoing improvements based on collaboration between Service Leads, Service Providers and Service Recipients.
Listening to ongoing feedback from staff is at the front and centre of this endeavour. I invite you to continue to share your feedback on our services, the knowledgebase and about any other aspect of Service Central via the feedback options at the bottom of the Service Central portal.
I thank the staff across ACU who have contributed their time, effort, ideas and feedback to creating Service Central over the past two years. Thank you especially to our champions for their willingness to explore, test and build upon a new way of accessing and delivering our services for staff. Thank you to our Directorate staff for their teamwork and ongoing efforts to support Service Central. Lastly, a big thank you to the Service Central Project Team who have worked under the tireless leadership of Project Manager Angela Forrester to establish this new and improved service delivery model.
An update from the Executive Dean of Law and Business Professor Andrew O'Neil.
Expect a few email notifications as we prepare to welcome you to Viva Engage next week.
ACU is developing a new Education and Student Success Plan to ensure our university continues to provide a high-quality, student-centred learning experience. Find out how you can contribute to the pla...
A reminder to all academic staff that the mandatory Notice of Intent, for those intending to apply for promotion in the 2025 round, must be submitted by 11.59pm this Friday (30 May).
Include an additional survey item in the Student Evaluation of Learning and Teaching (SELT) survey for units that are offered in Professional Term 4 (202547).
Register for these 15-minute sessions to learn more about the variety of online researcher profile platforms and what is involved in setting up, linking and updating your profile.
Lecturers-in-charge can make a direct determination of Poor Academic Practice (PAP) for students who engage in minor forms of academic misconduct. Learn why they can be valuable to staff and students.
You're invited to join your Campus Community of Learning Advancement - a professional learning community focused on collaborative workplace learning.
A message from the Executive Dean Faculty of Education and Arts Professor Mary Ryan.
The Semester 1 2025 Student Evaluation of Learning and Teaching (SELT) surveys will close on 29 June. Students say they are more likely to complete the surveys if they are reminded in class and unders...
ACU librarians have recently begun using Rayyan for screening and collaboration. It is a free alternative to Covidence that can assist with systematic review workflows. Read more about Rayyan and othe...
The Academic Board Digest from meeting 02/2025 held on 15 April 2025 is now available.
Tomorrow, 15 May, is International Day of Families. To celebrate, let’s hear from ACU staff member Martina Donaghy about how flexible working has helped her manage care for her young daughter after re...
Student Advocacy Service is running an information session designed to provide staff with a clearer understanding of the scope of support available to students.
Explore the future of assessment with Interactive Orals. We’ll be joined by expert, Danielle Logan-Fleming to share valuable insights into this transformative model and its impact across disciplines.
A message from the Executive Dean of Health Sciences Professor Suzanne Chambers.
Academic promotions provides an opportunity to recognise and reward your achievements at your current level of appointment that warrant promotion to the next academic level. Register to attend an info...
Advance HE is offering free webinars on Student Success and Advance HE Fellowships in May and June as part of their Australasian Member Benefit Series.
Recent cyber-attacks on Australian organisations have highlighted the need to protect yourself online. Learn more about infostealers and what you can do to stay safe.
As artificial intelligence tools become part of everyday academic work, questions around copyright are more important than ever. This workshop on 22 May will focus on the copyright implications of usi...
Visit Service Central to access Corporate Services.