Corporate Services end of year arrangements

The end of year operating hours and close-down arrangements for Service Central and each of the Corporate Services directorates are outlined below.

Service Central

Service Central’s operating hours until 14 February 2020 are 9am – 5pm Monday to Friday. Service Central will close at 1pm on Monday 24 December 2019 and reopen at 9am on Thursday 2 January 2020.

Office of Chief Operating Officer

The Office of the COO will close COB on Friday 19 December and reopen on Monday 6 January 2020. Dr Stephen Weller will be on annual leave from Thursday 18 December 2019 returning to the office on Monday 6 January 2020.

Human Resources

Human Resources offices will be closed in line with the University close-down dates.

The North Sydney HR office will be closed from 5pm on Monday 23 December 2019 and re-open on Thursday 2 January 2020.

All other HR offices will be closed from 3pm on 24 December 2019 and re-open on 2 January 2020.

Please note that during December, some deadlines for HR services (payroll, fixed-term contract expiry, recruitment etc) have changed. 

Please refer to the related knowledge article for details:  How will the University close down in December 2019 and January 2020 impact on HR Services?

Information Technology

IT support services will close on 24 of December at 5pm AEDT and re-open on Thursday 2 January at 8am for local campus support.

Operating hours of IT campus support from 2 January to 14 February 2020 are 8am to 5.30pm AEDT (Ballarat and Canberra 8am – 5pm).  From 17 February 2020 the operating hours will be 7.30am to 6.30pm AEDT (Ballarat and Canberra 7.30am – 5.30pm).   .

Finance

The Finance Directorate will close for the break as follows:

• North Sydney team: COB 23 December and will reopen on 2 January 2020
• Brisbane and Melbourne team: COB 24 December and will reopen on 2 January 2020.

Finance Directorate key dates for 2019-2020:

• Monday 2 December 2019: Please note that the deadline for submitting invoices, reimbursement and non-ABN supplier payment requests which require payment in 2019 to Accounts Payable has passed.
• Thursday 12 December 2019: Please note that the deadline for Debtor invoice requests to be raised in 2019 and submitted to the Debtor Officer has passed.
• Wednesday 18 December 2019: Final Supplier/Staff Reimbursements Payment Run for 2019.
• Thursday 2 January 2020: First Supplier and Staff Reimbursement Payment Run for 2020.
• Monday 13 January 2020:  Financial Management Reports for December 2019 will be available.

Properties and Facilities

The Office of the Director, Properties and Facilities will close at 5pm on Friday 20 December 2019 and re-open on Monday 6 January 2020.

For matters relating to facilities management during the shut-down period, please contact:

• Victoria: Neil Hodgson on 0476 823 651
• NSW/ACT: Dean Smith on 0476 824 266
• Queensland: Martin Cichero on 0476 824 265

Campus closures – buildings will be locked and secured as follows:

• NSW: The North Sydney and Strathfield campuses will be closed to staff from the 24 December 2019 and reopen on 2 January 2020.
• Other states: The Melbourne, Ballarat, Canberra, Brisbane and Adelaide campuses will be closed from 25 December 2019 and re-open on 2 January 2019.

Security will be present on all campuses during business hours, performing patrols and security checks. If, for any unavoidable reason, access to a building is required, please call the National Security Centre on (02) 9465 9052 who can assist by contacting the local security officers.

Development and Capital Projects offices will close in all states on Monday 23 December, except NSW and ACT, which close on Friday 20 December 2019.

Office of General Counsel

Please note that the deadline for submitting matters requiring review has now passed (Friday 6 December 2019).

Legal services will be unavailable between Monday 23 December 2019 and Friday 3 January 2020. The Office of General Counsel reopens on Monday, 6 January 2020.

Student Administration

• Fees and Candidature Services will be closed on 23 and 24 December.
• Enrolments will remain open on 23 and 24 December.
• Graduations will be closed on 23 December, and open on 24 December
• Admissions, Timetabling and Room Bookings, Examinations and Results, and Course Information Management will be open to 24 December with a skeleton staff.
• Student Systems and Policy will be closed from 24 December.

AskACU Contact Centre
From 2 December 2019 to 28 February 2020 (inclusive) the AskACU Contact Centre operating hours will be 8am to 6pm, Monday to Friday. On Monday 24 December, the AskACU Contact Centre will be open from 8am and close at 12pm for the Christmas holiday. The AskACU Contact Centre will reopen after the university close-down at 8am on Thursday 2 January 2020.

AskACU Centres
From 2 December 2019 to 28 February 2020 (inclusive) the AskACU Centres operating hours will be 9am to 5pm, Monday to Friday. On Monday 24 December, the AskACU Centres will be open from 9am and close at 12pm for the Christmas holiday. The AskACU Centres will reopen after the university close-down at 9am on Thursday 2 January 2020.

Marketing and External Relations

The Marketing and External Relations Directorate will close from 3pm on 24 December and will re-open on 2 January 2020.

As the Creative Services team is based at the North Sydney Campus, which is closed on 24 December, there will be no design services available on that day.

For urgent media enquiries between 25 December 2019 and 2 January 2020 please contact Jen Rosenberg on 0407 845 634 or via email at jen.rosenberg@acu.edu.au.

Student Engagement and Services

The Student Engagement and Services Directorate will close from Tuesday 24 December and reopen on Thursday 2 January 2020.

• Sydney student accommodation: Open throughout the holiday period, staffed by residential advisors.
• Ballarat and Canberra student accommodation: Closed from Tuesday 24 December and re-opens on Thursday 2 January 2020.
• ACU Sport Gyms in North Sydney, Melbourne and Brisbane: Closed from Saturday 21 December 2019 to Sunday 5 January 2020.
• Brisbane medical centre: Closed from 1pm Friday 20 December and re-opens on Monday 6 of January at 8am.  For medical attention during this period patients can access the after-hours service on ph: 13 74 25 or alternatively contact any local GP services. For all medical emergencies please call 000.
• Melbourne medical centre: Please see the ACU Medical Centre Melbourne operating hours during the holiday season via the table below:

Governance

The Governance Directorate will be closed between Tuesday 24 December 2019 and Friday 3 January 2020; and will re-open Monday 6 January 2020.

Office of Planning and Strategic Management

The Office of Planning and Strategic Management will close COB Friday 20 December and reopen on Thursday, 2 January 2020.

Service Central knowledge articles

You can also access information about close-down arrangements in the Service Central knowledge base:

• Corporate Services directorate operating hours
• University close-down dates over Christmas and New Years