Rental Advisory Service for students

ACU’s new Rental Advisory Service, managed by the Living and Learning Communities team under the Student Engagement and Services portfolio, has been very busy assisting students these past few months.

Many students, particularly international students, have been faced with unprecedented obstacles arising from the COVID-19 pandemic. Due to financial crisis and imminent eviction by landlords, many students have required advice about their rights as a tenant.

To date, the Rental Advisory Service has assisted 30 students nationally across several issues, including:

  • relocation to safer accommodation following eviction
  • applying for grants and schemes available through state governments and the university
  • providing advice and guidance on how to negotiate a rent reduction
  • using the university’s free legal service for students provided by Wisewould Mahony lawyers.

The service’s relationship with Catholic Religious Australia has allowed staff in student accommodation to relocate students facing homelessness to a safe accommodation space. The generosity and support provided by these congregations is greatly appreciated, and it re-affirms the aim of the Rental Advisory Service to align with ACU’s mission, vision and values.

In the long-term, the Rental Advisory Service hopes to establish itself as a permanent service for all ACU students in assisting them to find suitable and safe accommodation prior to commencing their university studies. Identifying transition accommodation when international students arrive in Australia until they find long-term accommodation, as recommended in the UX research student mapping project, will also been a strong focus for the service.

Rental Advisory Service staff have local knowledge about the rental opportunities available for students in each location where ACU has a campus.

If you know a student who is facing issues while renting, or who is having trouble identifying suitable accommodation, please contact the Rental Advisory Service via rental.advisory@acu.edu.au.



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