New Rental Advisory Service

ACU's Living and Learning Communities has been working closely with ACU International to develop the ACU Rental Advisory Service. This national service has been developed in response to the NSW Government's 'No Place Like Home' strategy and aims to support ACU's students, especially international students, living off-campus.  

This service has become particularly helpful for many of ACU's international students as a result of the COVID-19 outbreak. The outbreak has resulted in many students feeling vulnerable and unsure about how to navigate their living situation as a result of losing access to financial supports. 

Since its implementation two weeks ago, the advisory service has encountered students that are experiencing issues liaising with landlords about rental reductions or reprieves, difficulties breaking lease to move to cheaper accommodation and general requests for more information about their rights as a tenant. To date, we have successfully assisted one international student by providing guidance on their break lease and relocating them to ACU's Miguel Cordero Residence, and others by advocating for them in discussions with their landlord and housemates, using the newly published COVID-19 tenancy legislation in each state.  Our service has referred many students to accessing the various financial loans available through the university, particularly the ACU International Hardship Loan.

A webform is available for students to complete on our website, once this has been received by our team, contact is made with the student within 24 hours to try and assist in resolving the issue as soon as possible. For any staff that encounter students experiencing issues renting privately, please refer them to the Rental Advisory Service for support.

We look forward to continuing to support our students through this service. 

Contact number: 02 9739 2676

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