
A message from Professor Andrew O’Neil
News 28 MayAn update from the Executive Dean of Law and Business Professor Andrew O'Neil.
14 April 2021
Share
We will soon be implementing the first steps of key initiatives from the Student Content and Communications project, which aims to improve the quality and consistency of information ACU shares with current students.
This project, initiated by Marketing and External Relations in late 2020, focuses on current students – not prospective students or alumni – and builds on the Empathy to Experience (UX) project, which aimed to map student journeys and improve key touchpoints.
A major insight from the User Experience (UX) project was that “information is inconsistent or inadequate across channels”. The Student Content and Communications project sought to understand this insight more deeply from both a staff and current student perspective, and to co-design concepts for a new content and communication model.
Over 10 weeks, the project team – including research and service-design specialists MAKE Studios – engaged in hour-long, in-depth sessions with a representative group of 33 current students and 42 staff from across ACU. These insights built on those from the 120 students interviewed during the UX project.
Download the final report to learn more about the project, including its scope, design and outcomes. You can also access an abridged version which includes a rough timeline of deliverables.
The research and co-design phases of the Student Content and Communications project yielded three key recommendations for a future-state content and communications model. It also proposed seven key initiatives to start working towards these recommendations.
Over the next three months, we'll be implementing the first steps of three key initiatives:
As part of this work, we’ll also improve knowledge-sharing and uplift among staff around student communications through, for example, publishing a series of related Knowledge Articles on Service Central.
If you have questions or feedback on this project and planned activities, please contact Internal Communications and Engagement Manager, Danielle Kirk.
For project updates, you can join the Marketing and External Relations Updates group on Workplace.
An update from the Executive Dean of Law and Business Professor Andrew O'Neil.
Expect a few email notifications as we prepare to welcome you to Viva Engage next week.
ACU is developing a new Education and Student Success Plan to ensure our university continues to provide a high-quality, student-centred learning experience. Find out how you can contribute to the pla...
A reminder to all academic staff that the mandatory Notice of Intent, for those intending to apply for promotion in the 2025 round, must be submitted by 11.59pm this Friday (30 May).
Include an additional survey item in the Student Evaluation of Learning and Teaching (SELT) survey for units that are offered in Professional Term 4 (202547).
Register for these 15-minute sessions to learn more about the variety of online researcher profile platforms and what is involved in setting up, linking and updating your profile.
Lecturers-in-charge can make a direct determination of Poor Academic Practice (PAP) for students who engage in minor forms of academic misconduct. Learn why they can be valuable to staff and students.
You're invited to join your Campus Community of Learning Advancement - a professional learning community focused on collaborative workplace learning.
A message from the Executive Dean Faculty of Education and Arts Professor Mary Ryan.
The Semester 1 2025 Student Evaluation of Learning and Teaching (SELT) surveys will close on 29 June. Students say they are more likely to complete the surveys if they are reminded in class and unders...
ACU librarians have recently begun using Rayyan for screening and collaboration. It is a free alternative to Covidence that can assist with systematic review workflows. Read more about Rayyan and othe...
The Academic Board Digest from meeting 02/2025 held on 15 April 2025 is now available.
Tomorrow, 15 May, is International Day of Families. To celebrate, let’s hear from ACU staff member Martina Donaghy about how flexible working has helped her manage care for her young daughter after re...
Student Advocacy Service is running an information session designed to provide staff with a clearer understanding of the scope of support available to students.
Explore the future of assessment with Interactive Orals. We’ll be joined by expert, Danielle Logan-Fleming to share valuable insights into this transformative model and its impact across disciplines.
A message from the Executive Dean of Health Sciences Professor Suzanne Chambers.
Academic promotions provides an opportunity to recognise and reward your achievements at your current level of appointment that warrant promotion to the next academic level. Register to attend an info...
Advance HE is offering free webinars on Student Success and Advance HE Fellowships in May and June as part of their Australasian Member Benefit Series.
Recent cyber-attacks on Australian organisations have highlighted the need to protect yourself online. Learn more about infostealers and what you can do to stay safe.
As artificial intelligence tools become part of everyday academic work, questions around copyright are more important than ever. This workshop on 22 May will focus on the copyright implications of usi...
Visit Service Central to access Corporate Services.