Update on campus phone call management

The trial of a new call management arrangement for concierge calls from students, staff and the public has been extended to late June 2021, with some adjustments based on feedback. This trial forms part of a wider telephony project.

From 1 April until late June, when you call the concierge numbers, you will be prompted to select from one of the following three options, which enables callers to be directed to AskACU, Service Central or Campus Concierge:

• Option 1: for future, current and past student enquiries, which will go to the AskACU team
• Option 2: for staff with new or existing Service Central requests, which will go to the Service Central team.
• Option 3: for all other enquiries, which will be connected to your local Campus Concierge.

All other concierge services are business as usual. Staff are available to help you both at the concierge reception desk and via phone from Monday to Friday, 9am-5pm local time.

You can send any questions about the project and why we’re changing our approach to phone call management to ServiceImprovement@acu.edu.au.