31 March 2021Share
The trial of a new call management arrangement for concierge calls from students, staff and the public has been extended to late June 2021, with some adjustments based on feedback. This trial forms part of a wider telephony project.
From 1 April until late June, when you call the concierge numbers, you will be prompted to select from one of the following three options, which enables callers to be directed to AskACU, Service Central or Campus Concierge:
All other concierge services are business as usual. Staff are available to help you both at the concierge reception desk and via phone from Monday to Friday, 9am-5pm local time.
You can send any questions about the project and why we’re changing our approach to phone call management to ServiceImprovement@acu.edu.au.