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Have you visited Viva Engage yet?
News 11 JuneViva Engage is here. Access it easily via Microsoft Teams.
It’s now easier to find the things you need and get help when you want it from Service Central thanks to improvements on the portal homepage.
These changes have been made as part of our continuous improvement efforts in response to staff feedback and patterns of portal usage. Some elements have moved position and some new features have been added.
View a summary of changes below along with an image of the enhanced portal homepage.
Known Issues: This new feature provides you with a snapshot of the issues we are aware of and working on that might be affecting you such as system or power outages. This lets you know we are already on to it.
Planned Maintenance: This new feature shows you at a glance any planned system maintenance or downtime that might impact you over the next five days so you can plan around maintenance windows. It will also serve as a reminder if any systems are not operating as expected during the maintenance window.
Chat: This useful feature is now front and centre on the portal page. Try chatting with a Service Central officer when you need something or when you are unsure of what type of ticket to lodge. We can usually resolve it for you on the spot. And if we can’t, we know where to go to get your issue sorted.
Fix an IT Issue: Browse the range of IT services available to you from the ‘IT Requests’ page. Not sure what the problem is or how to fix it? Chat with us or log a general enquiry (via the ‘Request Something’ button) and we’ll do the leg work for you.
My Requests: This information can now be found at the bottom of the page and spans the width of the portal, making it easier to view more details about your active tickets and their progress.
These updates have been made to enhance your experience, provide information at your fingertips, and speed up the resolution of your tickets.
If you would like to provide feedback on these changes, or if you would like to help shape the next iteration of the Service Central portal, email ServiceCentralManagers@acu.edu.au and we will get in touch.
Viva Engage is here. Access it easily via Microsoft Teams.
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