Streamlining access to IT and Concierge services

Since the introduction of Service Central, staff have accessed IT services and Concierge services via the Service Central portal and/or their generic email addresses and

This process is being streamlined from Wednesday 26 May, with the Service Central portal being the single channel for making requests for IT support or Concierge. The generic email addresses of and will no longer be active.

When you use the Service Central portal, your enquiry or request will be directed to the right team in fewer steps – saving you time and providing a speedier response.

It’s as simple as visiting Service Central and:

  • using the search bar to find the relevant automated request form or knowledge article
  • using the ‘Request Something’ button to browse a comprehensive list of request forms from the Service Catalogue, including IT and Concierge services
  • using the ‘Live Chat’ button to directly connect with a live person within the Service Central team, who can assist you
  • using the ‘Knowledge’ button to access hundreds of information articles
  • calling (07) 3623 7272 to speak with a member of the Service Central team.


Service Central portal

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Service Central

Visit Service Central to access Corporate Services.

Other service contacts

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Request Something

Make a request for services provided by Corporate Services.

Request something
Knowledge base

Find answers to frequently asked questions 24/7.

See Knowledge Base