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A message from Professor Andrew O’Neil
News 28 MayAn update from the Executive Dean of Law and Business Professor Andrew O'Neil.
A message from Chief Operating Officer Dr Stephen Weller.
It’s no secret that feedback is an important component of recognising good service and improving staff services. Service feedback can be considered a gift because it provides an opportunity for the giver, receiver, service area and the wider university.
Our services require your feedback and more of it, so we know how well staff needs are met and what could be improved. Feedback helps us make evidence-based service decisions and influences innovations and changes to services. Without you sharing your experience as a service user, we don’t have sufficient information to strive for the best service experience.
All feedback is important, whether it is affirming great service or advising of poor service that requires attention. Receiving feedback can motivate service providers to perform better and affirm what they are doing well. Everyone likes to feel valued and know what they could further work on.
Since 2019, Service Central has been the primary channel for collecting feedback on the staff service experience for a range of services including IT, HR, Properties & Facilities, MER, Student Administration, Finance, DASI, Governance, Legal Services and Service Improvement Team. Prior to Service Central, the average service satisfaction across multiple university staff services (2015) was at 67 per cent favourable. Satisfaction scores since 2019 have markedly increased to an average of 95 per cent, with satisfaction currently sitting at 96 per cent for 2022.
The data shows very high satisfaction scores but is based on a small sample of respondents, with a response rate of less than three per cent. I encourage you to share your feedback so that we’re able to get a broader view of the staff service experience at ACU.
There are multiple ways you can provide feedback on your service experience.
1. Service Central home page: Click on the link at the bottom of the page to provide feedback about current or past Service Central tickets, difficulties finding something via the search bar, the Knowledge Base, the portal, or any service experience.
2. Service Central tickets: when your ticket is resolved and closed, you will receive an email notification with:
3. Knowledge articles: You can rate Service Central knowledge articles and make suggestions for improvements.
4. Contact Service Central: Share your experience directly via live chat or phone (Ext 7272).
Collecting feedback is not enough – we will act on feedback to continuously improve services. Your survey feedback is reviewed and verified by Service Central.
In response to your feedback, we have:
Help us continue to improve our services by sharing your feedback. We look forward to hearing from you.
An update from the Executive Dean of Law and Business Professor Andrew O'Neil.
Expect a few email notifications as we prepare to welcome you to Viva Engage next week.
ACU is developing a new Education and Student Success Plan to ensure our university continues to provide a high-quality, student-centred learning experience. Find out how you can contribute to the pla...
A reminder to all academic staff that the mandatory Notice of Intent, for those intending to apply for promotion in the 2025 round, must be submitted by 11.59pm this Friday (30 May).
Include an additional survey item in the Student Evaluation of Learning and Teaching (SELT) survey for units that are offered in Professional Term 4 (202547).
Register for these 15-minute sessions to learn more about the variety of online researcher profile platforms and what is involved in setting up, linking and updating your profile.
Lecturers-in-charge can make a direct determination of Poor Academic Practice (PAP) for students who engage in minor forms of academic misconduct. Learn why they can be valuable to staff and students.
You're invited to join your Campus Community of Learning Advancement - a professional learning community focused on collaborative workplace learning.
A message from the Executive Dean Faculty of Education and Arts Professor Mary Ryan.
The Semester 1 2025 Student Evaluation of Learning and Teaching (SELT) surveys will close on 29 June. Students say they are more likely to complete the surveys if they are reminded in class and unders...
ACU librarians have recently begun using Rayyan for screening and collaboration. It is a free alternative to Covidence that can assist with systematic review workflows. Read more about Rayyan and othe...
The Academic Board Digest from meeting 02/2025 held on 15 April 2025 is now available.
Tomorrow, 15 May, is International Day of Families. To celebrate, let’s hear from ACU staff member Martina Donaghy about how flexible working has helped her manage care for her young daughter after re...
Student Advocacy Service is running an information session designed to provide staff with a clearer understanding of the scope of support available to students.
Explore the future of assessment with Interactive Orals. We’ll be joined by expert, Danielle Logan-Fleming to share valuable insights into this transformative model and its impact across disciplines.
A message from the Executive Dean of Health Sciences Professor Suzanne Chambers.
Academic promotions provides an opportunity to recognise and reward your achievements at your current level of appointment that warrant promotion to the next academic level. Register to attend an info...
Advance HE is offering free webinars on Student Success and Advance HE Fellowships in May and June as part of their Australasian Member Benefit Series.
Recent cyber-attacks on Australian organisations have highlighted the need to protect yourself online. Learn more about infostealers and what you can do to stay safe.
As artificial intelligence tools become part of everyday academic work, questions around copyright are more important than ever. This workshop on 22 May will focus on the copyright implications of usi...
Visit Service Central to access Corporate Services.